Sending PS4 Save Files with Bug Reports

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Sending PS4 Save Files with Bug Reports

I've seen multiple posts asking how to send save files from PS4 with bug reports when reporting at http://en.cdprojektred.com/contact-support/. Here is a brief how to guide.

You will need (1) a PS4, (2) a computer and (3) a USB device to transfer the file from one to the other (external hard drive, flash drive etc). Once you have everything follow these steps:

1. Connect USB Device to PS4
2. From PS4 main screen, select "Settings"
3. Select "Application Saved Data Management "
4. Select "Saved Data in System Storage"
5.
Chose the file you wish to copy and select "Copy to USB"
6. Plug the the USB device into your computer
7. Find the save files, it ought to be in a folder labeled PS4. The files you need will actually be a pair of files. One will be 16MB and the other 1KB. Here is what it looks like -



8. Transfer the two save files into a single zip file.
9. Go to http://en.cdprojektred.com/contact-support/.
10. Fill out the details about your bug following the guidelines at Support. Make sure to list the CUSA Number in the description.
11. Attach the zip file to your report.
12. Submit the Report.
 
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