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Not Receiving Rank-Up Rewards on New Season Start

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  • SOLVED Not Receiving Rank-Up Rewards on New Season Start

    Hello,
    i have a quick question regarding the start of the new season. Based on my placement of the last season i got placed to rank 9 but the section below the "rewards earned" remained empty and i didnt get any. After that i realized i had to get an update which i then installed.

    Just to clarify, this isnt about the end of season rewards, but those i would have gotten if i started Rank 1 and played up to 9. Is it intended i dont get those or did i encounter a bug?

    Thanks a lot.

  • #2
    Hello,
    I have got the same issue as Eddie236. When I started a new season today I was promoted to Rank 7. However, I did not receive any reward for these ranks. Then I checked for update and installed it. But when I loged in again the situation did not change.

    Thank you for attantion to this problem.

    Comment


    • #3
      eddie236 wooloomooloog Created a new thread and moved your posts to it.

      First off; are you using add-ons like Gwent Tracker or GwentUp? Those seem like likely causes of issues after a new patch.

      Comment


      • #4
        I'm using no add-ons and also did not receive the rewards.

        Comment


        • #5
          The same problem here, I've clicked the Ranked game before the patch, so I recieved only rank, without barrels and everything else. Pretty sad tbh, not if I have any problems with scraps but still feels quite sad to me. Doesn't use any adds as well.
          UPD Just recieved them, nevermind Keepo

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          • #6
            Originally posted by RidiculousName View Post
            eddie236 wooloomooloog Created a new thread and moved your posts to it.

            First off; are you using add-ons like Gwent Tracker or GwentUp? Those seem like likely causes of issues after a new patch.
            I have never used any addons or mods. I guess, it could be the result of starting a new season before the recent patch was installed. When I launch the game I did not check this. However, the option to start a new season was opened for me, so I started. When I had realised that I was not rewarded for 7 Ranks, I checked the ingame table with list of rewards for any Rank you can get. This list was empty. So, in that point I realised that game was not updated. Then I instulled the update but all those reward were not given to me again. There is not much reward I have lost, but I find it useful to report about this issue. However, I will be happy to receive those missed rewards.

            Thank you for your assistance.

            UPDATE. The problem is solved. All rewards have come to my account with little delay. Thank you.
            Last edited by wooloomooloog; 31-10-17, 18:19.

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            • #7
              Same here, the rewards had been given now.

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              • #8
                Well, that's great news!

                Comment


                • #9
                  Didnt receive my end season rewards on alt account, anyone else experiencing this?

                  Comment


                  • #10
                    If you didn't receive any rewards yet, even though you should have, feel free to contact CDPR support.
                    Sometimes it takes a bit for the rewards to show up, but I guess in most cases they should be there already.

                    As always, this is the link: https://www.playgwent.com/en/contact-support

                    Comment


                    • #11
                      Originally posted by devivre View Post
                      Thank you sir, will try.

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                      • #12
                        Contacted support but no answer still, and no rewards still, curious to see how you guys fixed this

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                        • #13
                          Originally posted by AleXiC94 View Post
                          Contacted support but no answer still, and no rewards still, curious to see how you guys fixed this
                          Please be patient, it sometimes takes a few days until they reply.

                          Also please keep an eye on your spam folder, sometimes replies end up there.

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