OK, so here's the thing - you're right. It had all of these problems. Not only that, but also the prologue scene in DA:I had TERRIBLE facial animations (your character was forced to look sad about what happened and the whole face was constantly distorted, ugh). The prologue also had weird cold color filter going on that made all the colors you picked in CC look entirely different. Frankly, to see your character the way you created it you had to wait until you complete prologue and move to the "real" game, where lighting was more normal.
I agree with all that, hairstyles were horrible and so on. It wasn't perfect, but still, among all the single player games I played, the CC in DA:I was the best when it comes to actual facial structure. We got a lot of control over forehead, brows position, cheeks, nose shape, jaw and chin. I don't think any other game did that to this extent. It allowed me to finally make a face shape that is natural, without any pointy or sunken cheeks, just natural and correct line. So yeah, for sure it had all the problems you mentioned, but still the amount of sliders that allowed me to control smallest parts of head was amazing. In other games I have to accept one of the few nose shapes they give me - this one looks good from the side, but from the front it's freaking wide, the other one looks good from the front, but then it's crooked from the side. In DA:I I could simply pick the one I liked the most and control the nose bridge depth / position, nostrils width and so on. That was amazing.