Dear CDPR team,
Firstly, I would like to express my deepest gratitude to the work you're doing in all games and Gwent in particular. It is also very resposible of you to react and investigate cheating cases as it makes all of us feel safe and sure of the fair play.
I would however like to add some healthy level of challenge to the reasons and extent of disclose you've provided in relation to banning the player.
1) I truly believe the existence of the bug is your sole responsibility. We all are not perfect and even such a proficient team as yours can make mistakes. But be fair enough to admit it's your mistake to let people take advantage of the bug. For how long did this bug exist. When was the first time when you received a report on this bug? Taking into account how engaged (and sometimes hysterical) some players are, there should have been reports long before the final days of the season. And given it's a problem of the game (not the player), do you think it would be more fair to open up the history of games and just change all those bug-based draws to defeats and recalculate the MMR? And not only this player, but all the players in pro rank (at least). I believe IT level affords to do that. Why would you ban someone for that?
2) Regarding "...unwarranted victories from the players forfeiting to him with a purpose to improve his position on the ladder..." How did you get evidence on this? Are there phone call or chat records between two people agreeing on such a scheme? Or is it a sort of a situation when the player took e.g. 20%+ wins due to forfeiting? Did those guys confess their forfeit was intentional? If you are sure it was an intentional forfeiting in favour of the banned player, what will be the punishment for those who forfeited? I think it should be even more harsh in this case. Also. Don't you exclude a situation when players could have forfeited in order to trigger the ban case? How you made sure it's not this case?
I understand it's your sole right not to react to such kind of questions, but I think players (even such players as me, who are not in pro rank) need to be sure they are not banned unfairly in future because of a coincidence, in-game problems, irresponsibility or intentional provocation from other players. I'm not accusing anyone, just giving a room to a healthy level of cautionary imagination.
A more detailed disclosure from your side will be much appreciated. If there are 100% facts, everybody will admit it.
Being open and transparent to your community can never be a disadvantage for you.
Thank you in advance anyway!