And I appreciate this. I know there have been a lot of people really pulling to get this game launched. A lot of very tired people that gave their all in a pretty rotten situation with the pandemic going. And they're still there, continuing to pull, trying to make the game as good as it can get.
People are welcome to their own opinions on the game, but what I'm seeing now are two classes of complaints:
1.) Actual issues -- like the last-gen console performance, crashing issues, certain AI functionality that is horribly clunky or non-functional, visual glitches, or people that ordered the game years ago and never received it. Definitely. These are things that are certainly not working as intended, and CDPR has acknowledge all of them.
2.) Subjective issues -- as it's not the studio's responsibility to provide me with my interpretation of what "immersive" means. It's not the studio's fault if I don't think I have enough dialogue choices. I don't get to hold the studio accountable if I'm not happy with the romance options or how they function. Or whether combat is complex enough. Or if I feel that appearance or customization options aren't good enough. Or if I'm upset that a scene or feature from a work-in-progress demo was later cut or redesigned. And it's certainly not the studio's issue if listened to second-hand reporting, rumor, and hype, then assumed that it was all true.
Issues that fall into 1.) will be handled, and people have every right to pursue them up to and including a refund.
Issues that fall into 2.) are completely up to one's person. Everyone is welcome to both feel what they want and share that feedback. In fact, it's still even possible to receive a refund for these reasons, too, depending on where one bought the game.
But anyone that thinks a studio is going to lower its eyes in shame or be obligated to redefine their creations according to other people's whims and preferences is waaaaaay off the mark. What that means is, "I don't really like the game." And that is entirely up to that person. Full stop.