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Answers to questions about CD PROJEKT RED games in Russia and Belarus
This FAQ has been updated on April 7th and is applicable as of this date. We will update this page as important information about our services in Russia and Belarus becomes available.
The information regarding operation of services of third parties (in particular third party platforms) is provided for the customer's convenience but CD PROJEKT RED cannot take any responsibility as to its accuracy or operation of those services in general. Please double check with the respective third party.
GENERAL QUESTIONS
PURCHASING AND INSTALLING
Can I purchase the games by CD PROJEKT RED on digital platforms?
On March 3rd we have halted any sales of our games to Russia or Belarus until further notice. Thus purchasing any games by CD PROJEKT RED on any digital platform is not possible at the moment for players located in Russia or Belarus.
Can I purchase the box version of the games in offline and online stores?
Following our statement about halting sales of our games to Russia or Belarus, we have ceased physical stock deliveries to those markets. At the same time some stores may still have unsold stock of box versions of CD PROJEKT RED games delivered earlier and they still may be selling this stock. No additional deliveries of stock are planned until further notice.
I purchased a digital version of the game before the suspension of sales on March 3rd. Can I install and play it?
Yes, you can. The decision to halt any sales of our games to Russia or Belarus does not impact the installation process for previously purchased CD PROJEKT RED games.
The only exception is reinstalling GWENT: The Witcher Card Game.
I have a box version of the game. Can I install and play it?
Yes, you can. Please remember that the box PC version of the game contains a GOG redeem code — to redeem it you need to have a GOG account.
I have an unused redeem code for CD PROJEKT RED game. Can I redeem it?
If you have an unused redeem code for the game, you can redeem it and play the game.
Please note that redeeming of the code from the boxed PC version of Cyberpunk 2077 requires a GOG.com account.
To redeem a code from the boxed PC version of The Witcher 3: Wild Hunt expansions (Hearts of Stone and Blood and Wine), a player needs either to have a GOG.com account or to exchange the GOG.com code for a Steam or Origin one. Please visit this page for more details: thewitcher.com/exchange
SUPPORT
Are you going to continue providing tech support for players located in Russia and Belarus?
Yes, we will continue to provide technical support for players in Russia and Belarus.
Will you continue to run social media groups for players from Russia and Belarus?
Yes, we will continue to share news about CD PROJEKT RED games and related activities and post them in Russian on our websites, forums and social media channels, including VK. Our Community Manager remains at your disposal should you have any questions or enquiries.
Will Russian localization be available in your games? Are you planning on including Russian localization in your future patches and updates?
At the moment we can’t share any details on which localizations will be available in our future releases. As for the existing Russian localizations, access to them will not be restricted.
Some of your games have disappeared from my player's library. What can I do to get them back?
If you have encountered this issue with any game by CD PROJEKT RED (except for GWENT: The Witcher Card Game installed and then uninstalled on mobile devices), please contact the support of the relevant platform on which the game has been purchased, as their specialists have access to account and purchase history. If the issue persists, contact our support service at https://support.cdprojektred.com/ru
I am not located in Russia or Belarus, but I cannot purchase games, access to the game or I’m experiencing a different problem? What should I do?
If you experience any issues and your account is not set to Russia or Belarus region, please contact the support of the relevant platform on which the game has been purchased, as their specialists have access to account and purchase history. If the issue persists, contact our support service at https://support.cdprojektred.com/ru
QUESTIONS ON INDIVIDUAL TITLES
THE WITCHER 3: WILD HUNT
Will I be able to install the expansions (e.g. Hearts of Stone or Blood and Wine)?
Yes, the expansions to The Witcher 3: Wild Hunt continue to be available to players in Russia and Belarus who have already purchased them and own the standalone game.
Will I be able to update my old-gen version of The Witcher 3: Wild Hunt to the next-gen version?
The process of updating The Witcher 3: Wild Hunt to the next-gen version may vary depending on the platform as it depends on how the next-gen version is configured as a product on each of the platforms. This can have a direct impact on whether the game can be updated on one platform or another. Information on this will be available closer to the update release.
CYBERPUNK 2077
Am I able to get free DLCs, patches and hotfixes? How can I install them?
Yes, any free updates continue to be available to players in Russia and Belarus who already own the standalone game. These updates include upcoming and released patches, free DLC packs and hotfixes. The process of their installation remains the same.
Are future paid expansions gonna be available to me?
Following our decision to halt sales of any games by CD PROJEKT RED in Russia and Belarus, purchase of any future paid expansions for our games will not be possible in Russia or Belarus until further notice.
I want to update my PC version of Cyberpunk 2077 to the latest patch. What should I do?
Players who wish to update the game on PC from the earlier version (e.g. from patch 1.0 to patch 1.5) can do that. The process of update installation remains the same.
I purchased the game before March 3rd. Are patches released for the game till now available to me (same platform, same account)?
Yes, players can freely update games by CD PROJEKT RED within one platform and account.
GWENT
I want to install GWENT on my PC. How can I do it?
At the moment Installation of GWENT is possible for the players who have already added the game to their libraries.
I had GWENT on my PC, but I deinstalled it. How can I reinstall the game?
If you had GWENT added to your library on PC before March 3rd, you can reinstall the game.
How can I install patches and hotfixes on my PC?
Updates continue to be available to players in Russia and Belarus who already own the standalone game. The process of their installation remains the same.
Can I purchase items in the in-game shop with real money?
As the decision to halt the sales also concerns in-game products, real money transactions have been disabled in GWENT for Russia and Belarus until further notice.
Can I purchase things with in-game currency?
Yes, you can purchase in-game items using in-game currency.
I want to purchase the Journey. How can I do this?
The Premium Journeys are subject to the same restrictions imposed on in-game shop, and thus their purchase is not possible at the moment for players in Russia and Belarus. The Standard Journeys remain available.
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