Yeah I got scammed by UPS on my order as well. At the end it doubled the cost of my order. It's nice you posted the CBSA solution but it's a bit extreme when you're ordering t-shirts.... seriously, I'm not buying anything on the CDPR store until this is resolved at the source.Again, if CDPR is reading this thread. Please look at adding a USPS option (no broker fee), or even UPS expedited (broker fee included which ends up being cheaper) for Canada shipments. UPS' "Standard" shipping option has hidden fees that will cause you a ton of headaches in customer complaints.
Happy to hear they could replace the product for you! Personally, I find the way UPS handles this to be absolutely obnoxious. Be sure you've read over the steps that @Grifta links to here.(update) CDPR is shipping out a new varisty jacket, free of charge + no shipping costs to me , but i will still have to likely cover brokerage fees, i'll contact UPS once it's shipped and see if they can waiver it based on the fact that this is a replacement for a defective jacket just recently recieved, maybe they'll drop brokerage fees.
Good advice, thanks!