He probably wants to but his hands will be tied by what Emperor Emhyr allows him to report so his desire to assist probably isn't considered. He's the frontline man, not the Field-Marshal Coehoorn.
I would believe that "hands are tied" thing.. that if is he hadn't been so extremely active on Twitter/reddit. Seriously, we have to get members from the forum to copy links from those sources to get ANY information. And to those few times they do answer, they just make a random post. OPEN UP A NEW THREAD FOR VISIBILITY. PLEASE.