Earlier this year I pre-ordered the digital version of the game on GOG, but recently I decided I wanted a physical copy of the game instead, and ordered one through a local retailer. I canceled my pre-order with GOG.
I received 2 emails from GOG support, the first one acknowledging receipt of the ticket, and the second saying the ticket had been marked as "solved". However, I have yet to receive a refund on PayPal (which I used to pay for the pre-order).
So, anyone knows how long it will take for GOG to process the request and credit my PayPal account? And if I wish to pursue this matter (say, the cows have come home and I've yet to receive my refund), who do I contact specifically?
(Hoping someone from CDPR can help here)
I received 2 emails from GOG support, the first one acknowledging receipt of the ticket, and the second saying the ticket had been marked as "solved". However, I have yet to receive a refund on PayPal (which I used to pay for the pre-order).
So, anyone knows how long it will take for GOG to process the request and credit my PayPal account? And if I wish to pursue this matter (say, the cows have come home and I've yet to receive my refund), who do I contact specifically?
(Hoping someone from CDPR can help here)