Hi, I bought the game (the complete edition with DLC), linked my account to CDPR(got all rewards in game, so its 100% linked), and enabled the cross-save option in the settings. However, when I try to create a new save, it doesn't upload to the cloud; the cloud icon with the arrow just stays there constantly. I’ve already tried synchronizing the console's time and clearing the cache, and my internet connection is working fine. The game is up to date—I even reinstalled it yesterday just in case—but the problem persists. Please help.
I suggest to directly contact CDPR support directly :
Technical Support — CD PROJEKT RED
Welcome to CD PROJEKT RED Technical Support! Here you will find help regarding our games and services, as well as answers to frequently asked questions.
support.cdprojektred.com
The icon indicates that the save is uploaded to the cloud, and should be accessible on other platforms.
It's been a while since I used cross-progression, but I think that once uploaded, the little cloud icon should be "checked". The arrow should indicate that the save is uploading, but not done.
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Edit : I checked on my side, just to be sure
Save is uploading :
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