This quest can be frustrating, if recommend getting an auto save incase it fucks up, I'm playing on pc and got lucky the two times I did the quest, although I did reload the first time I tried it assuming it was glitched. I found just looking around and keeping the scan on would cause the pyscho to pop up, this was after getting and decripting reading the shard going to the body on the left, and then looking around with my scanner