So your game crash right after launching itit didn't work. The issue is still the same
That's annoying but at least, you removed one of the most obvious culprits of the equation and it's something the support would ask anyway...
Another one could be something wrong with your drivers, so if you didn't, try to perform a clean install of your drivers :
NVIDIA
I. Download the latest drivers using the following link: https://www.nvidia.com/Download/index.aspx?lang=en-us
II. Download Display Driver Uninstaller and run it to remove previous versions of drivers.
III. Clean install drivers that you've downloaded in step 1.
AMD
I. Uninstall your graphics drivers using the AMD Cleanup Utility software.
II. Download and clean install the latest drivers from here: https://www.amd.com/en/support


