Cyberpunk 2077 restaring my system

[AeronightV]

I'm trying to play Cyberpunk 2077 but every time I alt tab my computer restarts. I got Crashlog from REDEngine. My system is as below. I own the game from Steam and have verified the files.

MY SYSTEM

Cyberpunk Crashlog

 

[LeKill3rFou]

Do you mean that your computer shuts down and restarts ?
If yes, it's been a very long while since I use Windows (maybe it's no longer the case). But you don't have any message when windows restart to notice you that you didn't shut down your computer correctly ?
In any case, make sure that you tried all of these steps at first (and after, maybe also send a ticket to the support for help > "Contact Us" button).

My game crashes — Cyberpunk 2077 | Technical Support — CD PROJEKT RED

Welcome to CD PROJEKT RED Technical Support! Here you will find help regarding our games and services, as well as answers to frequently asked questions.

support.cdprojektred.com

 

[pliskards]

This was happening to me and I thought it was Cyberpunk. Launched Baldurs Gate 3 and tried playing for a while, got the same thing.

Ended up being that my CPU was overheating because my water cooler died. I'd make sure to check the temps of everything as one of your steps.

 

[Mystical78]

You could try to scan your computer for corrupt win 10 files:

How to Scan Windows 10 Files with SFC /SCANNOW

SFC stands for System File Checker. SFC is a DOS command that is mostly used in conjunction with the SCANNOW switch separated by a / sign. SFC /SCANNOW is used to detect and automatically fix the corrupt or missing files in Windows 10. An Elevated Command Prompt must be opened in order to use...

forums.tomshardware.com

Also you can try to reinstall your graphics card driver.

 

[Notserious80]

All crashlog you need is the text files and sometimes not even those help. Gpu crash seems too be the issue, since it happens when you alt tab it could be any number of things. Try playing in windowed mode that should stop the crashing atleast. Tabbing out of games can be very unstable tbh.

 

[AeronightV]

Do you mean that your computer shuts down and restarts ?
If yes, it's been a very long while since I use Windows (maybe it's no longer the case). But you don't have any message when windows restart to notice you that you didn't shut down your computer correctly ?
In any case, make sure that you tried all of these steps at first (and after, maybe also send a ticket to the support for help > "Contact Us" button).

My game crashes — Cyberpunk 2077 | Technical Support — CD PROJEKT RED

Welcome to CD PROJEKT RED Technical Support! Here you will find help regarding our games and services, as well as answers to frequently asked questions.

support.cdprojektred.com

I followed the steps and the problem happens on Windows 11. It only happens on loading screens. And it only happens in Cyberpunk 2077. I haven't experienced it in other games. (League of Legends, The Witcher 3, The Witcher 2, Red Dead Redemption 2 etc.)

Post automatically merged: Apr 22, 2022

This was happening to me and I thought it was Cyberpunk. Launched Baldurs Gate 3 and tried playing for a while, got the same thing.

Ended up being that my CPU was overheating because my water cooler died. I'd make sure to check the temps of everything as one of your steps.

As I said in the message above, it only happens when I alt tab on loading screens in Cyberpunk 2077. No problem with my cooler.

Post automatically merged: Apr 22, 2022

You could try to scan your computer for corrupt win 10 files:

How to Scan Windows 10 Files with SFC /SCANNOW

SFC stands for System File Checker. SFC is a DOS command that is mostly used in conjunction with the SCANNOW switch separated by a / sign. SFC /SCANNOW is used to detect and automatically fix the corrupt or missing files in Windows 10. An Elevated Command Prompt must be opened in order to use...

forums.tomshardware.com

Also you can try to reinstall your graphics card driver.

I tried reinstalling my video card driver. It didn't improve. the problem continues. I'm also thinking of opening a ticket if the problem is not resolved.

 

[LeKill3rFou]

Sorry, but to be sure it's not a crash to desktop. When it happen, it's a reboot of your PC (black screen>Windows boot>Desktop) ?

 

[AeronightV]

Sorry, but to be sure it's not a crash to desktop. When it happen, it's a reboot of your PC (black screen>Windows boot>Desktop) ?

No. My computer freezes after alt-tab. My system restarts.

 

[LeKill3rFou]

At first, send a ticket to the support if it's not already done (the sooner, the better).
Then just a guess, some players have issues (crashes) with the Xbox Game Bar with Cyberpunk (apparently only Cyberpunk), which is active by default I think.
How to Disable Xbox Game Bar on Windows 11 & 10

 

[AeronightV]

At first, send a ticket to the support if it's not already done (the sooner, the better).
Then just a guess, some players have issues (crashes) with the Xbox Game Bar with Cyberpunk (apparently only Cyberpunk), which is active by default I think.
How to Disable Xbox Game Bar on Windows 11 & 10

I think you are right. I'll send a ticket because the gamebar is already closed. Where do I submit a ticket?

 

[LeKill3rFou]

"Contact Us" button, at the bottom of the page
(add as much details as possible, maybe even a DxDiag)

My game crashes — Cyberpunk 2077 | Technical Support — CD PROJEKT RED

Welcome to CD PROJEKT RED Technical Support! Here you will find help regarding our games and services, as well as answers to frequently asked questions.

support.cdprojektred.com