I just really hope CDPR comes to public soon and release what some are calling a roadmap. Let the devs rest and take their well deserved break, but as soon as everyone's back at work go to public with some form of chart, or video or whatever, laying out their plans for 2021 and commit to it. It could be something like the first quarter focused on fixing bugs, the second quarter focused on feature addition/revamping, third quarter be feedback gathering and more bug fixing from the new additions, and last quarter be whatever they want.
It's just an idea, I'm sure this sort of thing takes longer than 4 months, but it's a start that I believe would help calm down some costumers, make others look forward to what's to come.
They need to split the dev team into multiple parts:
Team A focuses on hashing out technical, engine related issues that hinder the promised playability on last gen hardware.
Team B focuses on sensibly adding in the advertised features (as many as feasibly possible at least), and hammering out existing content issues like quest bugs and the like.
Team C focuses on expanding/improving play-content to bring it more into line with what was advertised early on with consideration for the existing story as released (which seems a far cry from what most people expected). And with that much complete, use the first DLC (free as to satisfy the disappointed masses) to bring the game more into line with the original vision for the game.
Structured in this manner, could lead to turning this mess around, and even bringing back many of the dissatisfied folks who received refunds for the game, ultimately recovering the lost sales revenue. And it would most certainly smooth things over with Sony, who would likely re-add it to their store almost immediately.
There's no need to start over from scratch. Just a commitment to fix what needs to be fixed, and a solid plan to mold what did release into what everyone who was hyped for the game hoped to receive before it was all entirely rearranged for the Johnny Silverhand character. Put that bit in the rearview, and move forward with giving the vast fanbase what they were expecting to find when they pulled out their wallets.
But seriously. To just turn away from it entirely for the sake of a multiplayer version that more closely resembles what everyone who bought the single player game was expecting to find, would be literal suicide not only for this game, but for CDPR as a whole. Who's going to trust a company that lied so extensively about what they were selling, and then just abandoned what they did deliver to move on and try to make more with a multiplayer version of what that game was always meant to be?
Nope. The reputational mending needs to come first. And that's only going to come from fixing and delivering what players believed they were buying. Or at least as much as feasibly possible.