Jobs Store Support Register

Frequently Reported Bugs/Issues

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Frequently Reported Bugs/Issues

If you're experiencing one of the issues below, please post in the existing thread, instead of making a new one. Also, please use the search engine to see if someone else already reported the issue. Besides posting the issue here, it's also possible to contact support and ask for assistance.

Technical Issues:
Gameplay Issues:
Common Solution for Technical Problems (PC):
  1. For performance issues, try to disable V-Sync and Card Animations.
  2. Remove all add-ons (GwentUp, Gwent Tracker).
  3. Remove/disable all third party overlay applications (e.g. FRAPS, RivaTuner).
  4. Try a verify / repair through GOG Galaxy and ensure Galaxy itself is up to date.
  5. Install / repair redistributables that come wit the game (DirectX, Visual Studio, etc.).
  6. Be sure the game is not installed under Program Files or Program Files(x86) and set up the .EXE files of Galaxy and Gwent to "Run as administrator".
  7. Disable the Galaxy overlay, in the options menu (only for debugging; it should be enabled for buying kegs and inviting friends).
  8. Disable your virus protection software / firewall.
  9. Close all background applications, especially Chrome (and other resource-consuming apps).
  10. If that doesn't work; try to reinstall the game and manually remove the following folders (back up your Thronebreaker save games before that!):
    1. "C:\Users\<Your username>\AppData\Local\Temp\CDProjektRED"
    2. "C:\Users\<Your username>\AppData\LocalLow\CDProjektRED"
  11. If this doesn't fix things, run a dxdiag with the 64-bit option selected and send the results to CDPR Support along with a brief description of the issue.
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