Same for me. I didn't get the gold card.
I had also a bug with the starter pack, but after relog and restart pc, it was Ok. After that i could see that the starterpack was not available anymore for me, which is what i expected.
But then i saw that i only got the kegs and not the gold card.
Also i can't open kegs.
After i open one i get the same keg over and over. When i continue i get message "The transaction has already been updated".
Please solve, I love your game by the way
P.s.
I can open kegs now. So that is solved, but still missing the Gold premium "Ciri"