Game crashes on intro screen

+
I purchased CP2077 + Phantom Liberty on Steam. I used to play before without any issues. Now I installed the game again and decided to play, but it crashes a few seconds after the intro screen (attach 1), showing the message “Cyberpunk 2077 has stopped working.” (attach 2)


I’ve tried many solutions I found online: cleared cache, deleted UserSettings.json, updated Nvidia drivers to the latest version (581.29), enabled debug mode in the Nvidia Control Panel, launched it with the -launcher-skip parameter in Steam, and even reinstalled the game. No mods are installed — the game is completely clean. None of these steps helped.


My specs: MSI Katana 15 laptop, RTX 4060, i7-12650H, Windows 11.
As I mentioned earlier, I played on this same laptop back on patch 2.1 without any problems, and if I remember correctly, I also played on 2.2.


Please help.
 

Attachments

  • photo_2025-09-13_15-14-00.jpg
    photo_2025-09-13_15-14-00.jpg
    102.4 KB · Views: 135
  • photo_2025-09-13_15-14-14.jpg
    photo_2025-09-13_15-14-14.jpg
    27.2 KB · Views: 124
Hi,
To be sure, do you ever used mods, even if you removed/uninstalled them all since?
If you did, you might have to perform a clean install of the game if you didn't, in order to get ride of all mods data which can remains in game files (files and folders which aren't removed/deleted when uninstalling the game with Steam.GOG/Epic).
If you don't, be sure you check everything suggested by the support (and maybe also send a ticket to the support > "contact us" button at the bottom).
 
Last edited:
Top Bottom