Game crashes - tried everything, I'm done with CDPR

[Warhammmmer]

CPU: 7950x3d
GPU: 4080 S
RAM: 64GB DDR5

Overkill.

Yet game crashes anywhere from launch to 20 min of playing. I tried all sort of fixes. I was back & forth with customer service team and despite best efforts nothing could fix it. I managed to narrow down issue to the game itself and no launchers/ GOG.

I sent now I don't know about 50+ crash reports. With 5 reports within a minute.

I have no issues with any other high system demanding games.

I read in the news just now that CDPR is diverting all resources to Project Polaris so no more updates and patches. They squeezed out of the game whatever they could and now they moving on. I bought PL just to see if it fixes but sadly it's not so refunded already.

Until game becomes playable that's one customer less.

 

[andy0091]

Did you purchase it through steam? Maybe try involving them if you did.

 

[Warhammmmer]

GOG. Everything else works, RDR2 max details, more recent and more hardware demanding Alan Wake 2 - works.

Everything but CP.

Yeah, definitely my hardware fault! Crashfest.

Cybercrash 2077

 

[LeKill3rFou]

Well, most players managed ans still manage to play the game without encountering any crashes...
Did you try everything that CDPR suggest?
Did you contact CDPR support directly? ("contact us" button at the bottom of the page)
Just for info, it's not because RDR2 (max details) run fine that every single games ever released will run fine too...

My game crashes — Cyberpunk 2077 | Technical Support — CD PROJEKT RED

Welcome to CD PROJEKT RED Technical Support! Here you will find help regarding our games and services, as well as answers to frequently asked questions.

support.cdprojektred.com

 

[GrimReaper801]

No one is saying your hardware is at fault. None of us know enough about your issue to say that with any amount of confidence.

Blaming the game as the source is also wrong because if it was truly the game that is at fault, you'd be looking at a widespread problem. Which it just isn't.

The most likely scenario is a problem on your end. Not necessarily your hardware but something on your end isn't playing well with the game. A combination of factors can play into this. Mods are the most common culprit for this type issue.

If you're actually looking for potential help from the community and not just to rant, give us more information.

What have you tried so far? At least we won't make you go through the same steps again.

Are you running or ever ran mods?

Tell us more and maybe we can actually help you.

 

[Warhammmmer]

Yeah, I spoke to the tech guy called Leszek. Emails back and forth. This is bonkers what I'm going to say but I actually did clean PC reset yesterday and again tested the same 3 games.

Again, 50+ crash reports. I thought these are sent for a reason, no?

 

[devivre]

Thats very unfortunate indeed.

The question still is, did you install any mods ? If yes, a clean install might not be enough as save games could be affected. If so a fresh start would be necessary.

Other than closing every background app that is not needed to play the game and making sure your hardware is not overclocked in some way, it‘s hard to say whats causing this. There’s not that much information to go on.

I guess you already made sure that your PC gets enough power supply to support your setup. Other than that, I assume you already tried different in game settings and that drivers are up to date. In some cases installing a slightly older gpu driver version can help though. Some gpu driver versions work better with certain games than others.

Comparing games in terms of system requirements can be a bit tricky as some games or applications push certain PC setups more than others - despite the requirements. PCs can be a bit unpredictable in that regard. I even tend to limit my CPU by a bit in Windows, so it doesn‘t get pushed too much by other applications.

 

[Bartinga2077]

Yeah, I spoke to the tech guy called Leszek. Emails back and forth. This is bonkers what I'm going to say but I actually did clean PC reset yesterday and again tested the same 3 games.

Again, 50+ crash reports. I thought these are sent for a reason, no?

What did the crash report say caused the crash? Unhandled exception or GPU crashed for unknown reasons?

 

[GrimReaper801]

Yeah, I spoke to the tech guy called Leszek. Emails back and forth. This is bonkers what I'm going to say but I actually did clean PC reset yesterday and again tested the same 3 games.

Again, 50+ crash reports. I thought these are sent for a reason, no?

So what do you mean by "clean reset"? Just a factory reset of your PC, starting from zero basically? Does that mean your PC is pre-built? Because that could mean various extra programs that could potentially be interfering.

You say you tried three games, was one of them CP2077? Did it crash again?

Again, your post does not offer details. There is no way for us to offer any help unless you provide details.

As far as crash reports, studios don't use them on a case by case basis. They're used as aggregated data to help identify issues based on various factors, one of them being commonality. Your issue isn't exactly common these days, the game has become much more stable over the years. In other words, they're not going over every single one of your individual report to help you specifically. No studio does that.

Give us more information, help us help you.

 

[SpookyFX]

. I even tend to limit my CPU by a bit in Windows, so it doesn‘t get pushed too much by other applications.

How can I do this in windows?

 

[Warhammmmer]

It's both. GPU and unhandled exception.

Post automatically merged: Sep 10, 2024

What did the crash report say caused the crash? Unhandled exception or GPU crashed for unknown reasons?

Both. GPU and unhandled exception.

 

[Bartinga2077]

It's both. GPU and unhandled exception.

Post automatically merged: Sep 10, 2024

Both. GPU and unhandled exception.

Okay. Talking out of experience I'd say that you GPU has become faulty. Coincidently ours, which is a 4090 is also producing this very same error. But since you can play for 20 minutes before it crashes, can you check what temperature your 7950x3d reaches during Cyberpunk gameplay?

 

[Warhammmmer]

Okay. Talking out of experience I'd say that you GPU has become faulty. Coincidently ours, which is a 4090 is also producing this very same error. But since you can play for 20 minutes before it crashes, can you check what temperature your 7950x3d reaches during Cyberpunk gameplay?

83-85 Cels when it crashed. I then increased fans speed and it was hovering at 60 and then crashed. I don't think this is GPU as I said before it works with other GPU demanding games like Alan Wake and got similar temps with 0 crashes.

 

[Bartinga2077]

83-85 Cels when it crashed. I then increased fans speed and it was hovering at 60 and then crashed. I don't think this is GPU as I said before it works with other GPU demanding games like Alan Wake and got similar temps with 0 crashes.

What did both crashes say what caused it?

 

[devivre]

How can I do this in windows?

With the power options section in the advanced settings. This website explains how to get there:

Minimum Processor State Windows 10/11: 5%, 0%, 1%, 100%, or 99% - MiniTool

What’s the minimum processor state? What should my minimum processor state be? How to change, add, or remove the minimum processor state? Finds answers here!

www.minitool.com

You can change the maximum processor state. I reduce that value by a few percent. It works for me (unless my PC wakes up from sleepmode, than power consumption is getting more for some reason) but it depends on the games and software you are using. So yeah, likely not a good way, just something that could potentially be useful in some cases.

 

[TheGheist]

Warhammer, I'm really sorry you're going through this. I completely understand your frustration man. I think we've all encountered something like this with a game or soft at some point and it does get aggravating trying to find the culprit.
With that said, I noted nothing was mentioned about game saves. Am I correct to assume you've already tested a fresh new save when starting your game, or have you been trying to reload a previously saved game, as you were testing every solution in the book?

I ask this because sometimes, a save files can become corrupt and no matter what you do, will bug out and crash frequently. My first run had a corrupt save, and every so often, I'd crash. Then I restarted from a much earlier manual save and the crashes were completely gone. I'm on my second run and I'm close to completing every single task after and only experienced one random crash during a high speed chase with NCPD. But everything ran fine for long periods of time afterwards. (already 900 hrs in)

Anyways, again sorry about the bad luck man. Some times certain games just act weird with the most random elements in ones computer. Could be an outdated software for audio drivers, audio settings, USB drivers, Asus MB apps and drivers, certain CPU configurations via BIOS, RAM configurations, power draw, background processes in Windows or an external drive, 3rd party apps, etc. It can be a real pain narrowing it down.

I hope you find a solution, friend.
With a PC beast like yours, you should be able to enjoy this game with all the bells and whistles.

You wouldn't happen to have a second GPU around to quickly swap and test? That's a real pain to do but sometimes can help narrow things down.
I assume you also use MSI afterburner to keep track of temps?

 

[Polaris.849]

I experienced a weird and funny situation, where when I used a No Clip Mod and I flew away somewhere from a misson or gunfight in general, then it started randomly crashing. I was testing it and I can confirm that. Maybe it will help this bit of info, maybe not, but just sayin, because maybe it can find the culprit.

 

[SpookyFX]

With the power options section in the advanced settings. This website explains how to get there:

Minimum Processor State Windows 10/11: 5%, 0%, 1%, 100%, or 99% - MiniTool

What’s the minimum processor state? What should my minimum processor state be? How to change, add, or remove the minimum processor state? Finds answers here!

www.minitool.com

You can change the maximum processor state. I reduce that value by a few percent. It works for me (unless my PC wakes up from sleepmode, than power consumption is getting more for some reason) but it depends on the games and software you are using. So yeah, likely not a good way, just something that could potentially be useful in some cases.

What is your mim set to? Do you keep it at 5% or 99% as some gamer do for some games?

 

[devivre]

What is your mim set to? Do you keep it at 5% or 99% as some gamer do for some games?

Min 5%, Maximum 95%

But yeah, 99 is probably enough to avoid turbo mode.

 

[Greg_Christinaz]

Hi there,

Unfortunately, I'm experiencing the same problems as Warhammmmer.
I've changed my config and spent a lot of money to get the most out of this game and it just won't run.
I'm also in contact with Mr Leszek from support, who's doing everything he can to find a solution. But so far nothing works. I've been trying everything for over 2 months now.