Game crashing at launch.

[xaveylol]

I just got the same, I have a 4070 TI, I914900K 64 GIGS OF RAM 2D SD AND I get SAME error every single time.
I have No Mods since I just downloaded the game, I sent a ticket still no reply,
HERE IS THE ERROR.

Spoiler: Log

Version=1
EventType=REDEngineErrorReport
EventTime=0
ReportIdentifier=ffffffff-ffffffff-00000001-00000000
Sig[0].Name=StackHash
Sig[0].Value=0x0000000000000000
Sig[1].Name=ErrorReason
Sig[1].Value=Unhandled exception
Sig[2].Name=InternalVersion
Sig[2].Value=3.0.5110895 P4CL: 7458247 Stream: //R6.Root/R6.Release
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.22631.2.0.0.256.1
LoadedModule[0]=Cyberpunk2077.exe
LoadedModule[1]=ntdll.dll
LoadedModule[2]=KERNEL32.DLL
LoadedModule[3]=KERNELBASE.dll
LoadedModule[4]=USER32.dll
LoadedModule[5]=win32u.dll
LoadedModule[6]=GDI32.dll
LoadedModule[7]=gdi32full.dll
LoadedModule[8]=msvcp_win.dll
LoadedModule[9]=ucrtbase.dll
LoadedModule[10]=SHELL32.dll
LoadedModule[11]=SHLWAPI.dll
LoadedModule[12]=msvcrt.dll
LoadedModule[13]=ADVAPI32.dll
LoadedModule[14]=sechost.dll
LoadedModule[15]=sl.interposer.dll
LoadedModule[16]=bcrypt.dll
LoadedModule[17]=RPCRT4.dll
LoadedModule[18]=PhysX3Common_x64.dll
LoadedModule[19]=ole32.dll
LoadedModule[20]=dbghelp.dll
LoadedModule[21]=combase.dll
LoadedModule[22]=SETUPAPI.dll
LoadedModule[23]=WS2_32.dll
LoadedModule[24]=PhysX3Cooking_x64.dll
LoadedModule[25]=PhysX3CharacterKinematic_x64.dll
LoadedModule[26]=OLEAUT32.dll
LoadedModule[27]=PhysX3_x64.dll
LoadedModule[28]=PxFoundation_x64.dll
LoadedModule[29]=redlexer_native.dll
LoadedModule[30]=icuin.dll
LoadedModule[31]=icuuc.dll
LoadedModule[32]=ffx_fsr3_x64.dll
LoadedModule[33]=ffx_backend_dx12_x64.dll
LoadedModule[34]=HID.DLL
LoadedModule[35]=WINMM.dll
LoadedModule[36]=XINPUT9_1_0.dll
LoadedModule[37]=libcurl.dll
LoadedModule[38]=WLDAP32.dll
LoadedModule[39]=CRYPT32.dll
LoadedModule[40]=bink2w64.dll
LoadedModule[41]=Normaliz.dll
LoadedModule[42]=REDGalaxy64.dll
LoadedModule[43]=MSVCP140.dll
LoadedModule[44]=VCRUNTIME140.dll
LoadedModule[45]=libxess.dll
LoadedModule[46]=VERSION.dll
LoadedModule[47]=POWRPROF.dll
LoadedModule[48]=amd_ags_x64.dll
LoadedModule[49]=oo2ext_7_win64.dll
LoadedModule[50]=ffx_fsr3upscaler_x64.dll
LoadedModule[51]=ffx_opticalflow_x64.dll
LoadedModule[52]=ffx_frameinterpolation_x64.dll
LoadedModule[53]=IPHLPAPI.DLL
LoadedModule[54]=WININET.dll
LoadedModule[55]=MSWSOCK.dll
LoadedModule[56]=VCRUNTIME140_1.dll
LoadedModule[57]=dxgi.dll
LoadedModule[58]=CFGMGR32.dll
LoadedModule[59]=dbgcore.DLL
LoadedModule[60]=icudt.dll
LoadedModule[61]=IMM32.DLL
LoadedModule[62]=UMPDC.dll
LoadedModule[63]=gameoverlayrenderer64.dll
LoadedModule[64]=PSAPI.DLL
LoadedModule[65]=CRYPTBASE.DLL
LoadedModule[66]=bcryptPrimitives.dll
LoadedModule[67]=kernel.appcore.dll
LoadedModule[68]=windows.storage.dll
LoadedModule[69]=wintypes.dll
LoadedModule[70]=SHCORE.dll
LoadedModule[71]=napinsp.dll
LoadedModule[72]=pnrpnsp.dll
LoadedModule[73]=DNSAPI.dll
LoadedModule[74]=NSI.dll
LoadedModule[75]=winrnr.dll
LoadedModule[76]=wshbth.dll
LoadedModule[77]=nlansp_c.dll
LoadedModule[78]=fwpuclnt.dll
LoadedModule[79]=rasadhlp.dll
LoadedModule[80]=secur32.dll
LoadedModule[81]=SSPICLI.DLL
LoadedModule[82]=clbcatq.dll
LoadedModule[83]=wbemprox.dll
LoadedModule[84]=wbemcomn.dll
LoadedModule[85]=wbemsvc.dll
LoadedModule[86]=fastprox.dll
LoadedModule[87]=amsi.dll
LoadedModule[88]=USERENV.dll
LoadedModule[89]=profapi.dll
LoadedModule[90]=eamsi.dll
LoadedModule[91]=GameServicesSteam.dll
LoadedModule[92]=steam_api64.dll
LoadedModule[93]=netprofm.dll
LoadedModule[94]=npmproxy.dll
LoadedModule[95]=steamclient64.dll
LoadedModule[96]=imagehlp.dll
LoadedModule[97]=vstdlib_s64.dll
LoadedModule[98]=tier0_s64.dll
LoadedModule[99]=cryptnet.dll
LoadedModule[100]=WINTRUST.DLL
LoadedModule[101]=MSASN1.dll
LoadedModule[102]=CRYPTSP.dll
LoadedModule[103]=rsaenh.dll
LoadedModule[104]=gpapi.dll
LoadedModule[105]=GfnRuntimeSdk.dll
LoadedModule[106]=gdiplus.dll
LoadedModule[107]=dxcore.dll
LoadedModule[108]=directxdatabasehelper.dll
LoadedModule[109]=uxtheme.dll
LoadedModule[110]=CChromaEditorLibrary64.dll
LoadedModule[111]=mfc140u.dll
LoadedModule[112]=Comctl32.dll
LoadedModule[113]=WINNSI.DLL
LoadedModule[114]=drvstore.dll
LoadedModule[115]=devobj.dll
LoadedModule[116]=wldp.dll
LoadedModule[117]=nvapi64.dll
LoadedModule[118]=_nvngx.dll
LoadedModule[119]=DEVRTL.dll
LoadedModule[120]=SPINF.dll
LoadedModule[121]=ntmarta.dll
LoadedModule[122]=nvngx_dlss.dll
LoadedModule[123]=nvngx_dlssg.dll
LoadedModule[124]=vulkan-1.dll
LoadedModule[125]=nvcuda.dll
LoadedModule[126]=nvngx_dlssd.dll
LoadedModule[127]=sl.common.dll
LoadedModule[128]=d3d12.dll
LoadedModule[129]=sl.dlss.dll
LoadedModule[130]=sl.dlss_d.dll
LoadedModule[131]=sl.reflex.dll
LoadedModule[132]=GFSDK_Aftermath_Lib.x64.dll
LoadedModule[133]=nvwgf2umx.dll
LoadedModule[134]=D3D12Core.dll
LoadedModule[135]=DINPUT8.dll
LoadedModule[136]=inputhost.dll
LoadedModule[137]=CoreMessaging.dll
LoadedModule[138]=nvspcap64.dll
LoadedModule[139]=nvldumdx.dll
LoadedModule[140]=nvgpucomp64.dll
LoadedModule[141]=NvMessageBus.dll
LoadedModule[142]=NvCamera64.dll
LoadedModule[143]=d3d11.dll
LoadedModule[144]=WindowsCodecs.dll
LoadedModule[145]=nvppex.dll
LoadedModule[146]=d3dcompiler_47_64.dll
LoadedModule[147]=D3DSCache.dll
LoadedModule[148]=twinapi.appcore.dll
LoadedModule[149]=nvcuda64.dll
LoadedModule[150]=nvdxgdmal64.dll
LoadedModule[151]=nvrtum64.dll
LoadedModule[152]=NvTelemetryAPI64.dll
LoadedModule[153]=NvTelemetryBridge64.dll
LoadedModule[154]=MMDevApi.dll
LoadedModule[155]=AUDIOSES.DLL
LoadedModule[156]=Windows.UI.dll
LoadedModule[157]=resourcepolicyclient.dll
LoadedModule[158]=Wtsapi32.dll
LoadedModule[159]=XInput1_4.dll
LoadedModule[160]=MSCTF.dll
LoadedModule[161]=textinputframework.dll
LoadedModule[162]=CoreUIComponents.dll
LoadedModule[163]=dcomp.dll
LoadedModule[164]=dwmapi.dll
LoadedModule[165]=WINSTA.dll
LoadedModule[166]=MessageBus.dll
LoadedModule[167]=dhcpcsvc.DLL
AppName=Cyberpunk2077.exe

 

[LeKill3rFou]

So in short, the game crash?
It's the first time the game is installed on your PC?
Did you tried the "basics"?
Verifying the game files :

Verify integrity of game files — Cyberpunk 2077 | Technical Support — CD PROJEKT RED

Welcome to CD PROJEKT RED Technical Support! Here you will find help regarding our games and services, as well as answers to frequently asked questions.

support.cdprojektred.com

Performing a clean install of your drivers :

NVIDIA
I. Download the latest drivers using the following link: https://www.nvidia.com/Download/index.aspx?lang=en-us
II. Download Display Driver Uninstaller and run it to remove previous versions of drivers.
III. Clean install drivers that you've downloaded in step 1.
AMD
I. Uninstall your graphics drivers using the AMD Cleanup Utility software.
II. Download and clean install the latest drivers from here: https://www.amd.com/en/support

Be sure you tried everything suggested here :

My game crashes — Cyberpunk 2077 | Technical Support — CD PROJEKT RED

Welcome to CD PROJEKT RED Technical Support! Here you will find help regarding our games and services, as well as answers to frequently asked questions.

support.cdprojektred.com

 

[xaveylol]

I tried all of that, I just got the game and I've done hella.

So in short, the game crash?
It's the first time the game is installed on your PC?
Did you tried the "basics"?
Verifying the game files :

Verify integrity of game files — Cyberpunk 2077 | Technical Support — CD PROJEKT RED

Welcome to CD PROJEKT RED Technical Support! Here you will find help regarding our games and services, as well as answers to frequently asked questions.

support.cdprojektred.com

Performing a clean install of your drivers :

Be sure you tried everything suggested here :

My game crashes — Cyberpunk 2077 | Technical Support — CD PROJEKT RED

Welcome to CD PROJEKT RED Technical Support! Here you will find help regarding our games and services, as well as answers to frequently asked questions.

support.cdprojektred.com

 

[LeKill3rFou]

So not sure, I'm far to be an expert for PC, but I remember that some had some crash issues on intel 13th/14th gen, so check this for exemple:

It turns out that my Motherboard wasn't setting the Intel Specified power Limits.
Changing them to the intel spec has gotten rid of the crashes for me now.

EXCEPTION_ACCESS_VIOLATION (0xC0000005)

Hello, after 324h and the last time the gaming working fine being roughly 16h ago, since waking up this morning the game will crash non stop giving me these errors : 90% of the time = EXCEPTION_ACCESS_VIOLATION (0xC0000005) Sometimes = EXCEPTION_ILLEGAL_INSTRUCTION (0xC000001D)...

forums.cdprojektred.com

 

[devivre]

Regarding your ticket, it can take a bit until support will respond, especially around weekends, so please be patient.

As for the crash issue... I would try installing the game to the other drive (if it's not installed on C: already, I would definitely try installing it to C: )

But maybe try LeKill3rFou's idea first.

 

[xaveylol]

So not sure, I'm far to be an expert for PC, but I remember that some had some crash issues on intel 13th/14th gen, so check this for exemple:

EXCEPTION_ACCESS_VIOLATION (0xC0000005)

Hello, after 324h and the last time the gaming working fine being roughly 16h ago, since waking up this morning the game will crash non stop giving me these errors : 90% of the time = EXCEPTION_ACCESS_VIOLATION (0xC0000005) Sometimes = EXCEPTION_ILLEGAL_INSTRUCTION (0xC000001D)...

forums.cdprojektred.com

Just tried that turned off turbo boost, Didn't work.

Post automatically merged: Sep 22, 2024

Regarding your ticket, it can take a bit until support will respond, especially around weekends, so please be patient.

As for the crash issue... I would try installing the game to the other drive (if it's not installed on C: already, I would definitely try installing it to C: )

But maybe try LeKill3rFou's idea first.

How would I install the game to C: If its already in C:

 

[devivre]

Just tried that turned off turbo boost, Didn't work.

Post automatically merged: Sep 22, 2024

How would I install the game to C: If its already in C:

That's why I wrote "If it's not installed on C: already...".
If it's already on C: you could try a different drive. And yes, it's a long shot.

 

[xaveylol]

That's why I wrote "If it's not installed on C: already...".
If it's already on C: you could try a different drive. And yes, it's a long shot.

According to my PC, I have 64 gigs of ram, and I dont I only have a C: drive not anymore drives.

Post automatically merged: Sep 22, 2024

 

[GrimReaper801]

According to my PC, I have 64 gigs of ram, and I dont I only have a C: drive not anymore drives.

Post automatically merged: Sep 22, 2024

View attachment 11401057

Yes, that is exactly what @devivre said... you only have a C: drive so you don't need to move it, it's already there.

Can you clarify when the game crashes? Is it on startup or do you get to play before it crashes?

If you get to play. What are we looking at? 5 minutes in or hours in?

Have you looked at your system logs? If yes, did you see any error?

It's unlikely that your RAM doesn't support XMP, it's a features that's been known to cause issues with the game. Have you tried turning it off?

 

[LeKill3rFou]

Just tried that turned off turbo boost, Didn't work.

In his case, the "culprit" wasn't "turbo boost", it turns out that his Motherboard wasn't setting the power limits correctly.
It's just guesses, because I know that a fair amount of people with last intel gens had troubles with the game. But it's possible that it's unrelated to your CPU at all.

You may have already tried, but be sure you add exceptions to all Cyberpunk folders in your antivirus (if you have one) and/or in Windows defender just in case, especially these two ones. Because it's possible that some game features like cross-progression or rewards loggin are detected as malware(s) and simply "kill" the game when you launch it.
- REDEngine and CD Projekt Red folders from here %userprofile%\AppData\Local\

 

[xaveylol]

I click play, it gets to loading screen crashes.

Post automatically merged: Sep 23, 2024

Only

In his case, the "culprit" wasn't "turbo boost", it turns out that his Motherboard wasn't setting the power limits correctly.
It's just guesses, because I know that a fair amount of people with last intel gens had troubles with the game. But it's possible that it's unrelated to your CPU at all.

You may have already tried, but be sure you add exceptions to all Cyberpunk folders in your antivirus (if you have one) and/or in Windows defender just in case, especially these two ones. Because it's possible that some game features like cross-progression or rewards loggin are detected as malware(s) and simply "kill" the game when you launch it.
- REDEngine and CD Projekt Red folders from here %userprofile%\AppData\Local\

Only could find the REDENGINE, and It isnt a anti virus issue, because It would alert me if it was.

Post automatically merged: Sep 23, 2024

Heres a video.

 

[SigilFey]

Thread title updated.

Grab and install the Microsoft All-in-One Redistributable package for Visual/C++. Install both the x86 version followed by the x64 version. This can commonly resolve a lot of "failed to launch" issues.

 

[ElmoPelle]

It turns out that my Motherboard wasn't setting the Intel Specified power Limits.
Changing them to the intel spec has gotten rid of the crashes for me now.

How to change that?

 

[LeKill3rFou]

How to change that?

In your bios in theory
But first, try what @SigilFey suggested before tweaking your CPU settings.

 

[xaveylol]

Thread title updated.

Grab and install the Microsoft All-in-One Redistributable package for Visual/C++. Install both the x86 version followed by the x64 version. This can commonly resolve a lot of "failed to launch" issues.

Already have those.

 

[GrimReaper801]

Already have those.

Having those already does not mean they are not problematic. Reinstalling them poses no risk and takes 5 minutes. Unless you already reinstalled them as part of your own troubleshooting, you should do it as it eliminates at least one hypothesis.

This is what troubleshooting over the internet is.

If that doesn't work, then I ask again, have you looked at your logs through your event viewer?

If you don't know what I am talking about, read this:

How to use Event Viewer to check for errors on Windows 11

If you're running into problems with your Windows 11 PC, you can use the Event Viewer to find more information about what's causing it.

www.xda-developers.com

You are looking for any "warning" "error" "critical" tags around the time of your crash. If you don't remember the time, launch the game and get to crash then go straight to your event viewer.

 

[xaveylol]

Having those already does not mean they are not problematic. Reinstalling them poses no risk and takes 5 minutes. Unless you already reinstalled them as part of your own troubleshooting, you should do it as it eliminates at least one hypothesis.

This is what troubleshooting over the internet is.

If that doesn't work, then I ask again, have you looked at your logs through your event viewer?

If you don't know what I am talking about, read this:

How to use Event Viewer to check for errors on Windows 11

If you're running into problems with your Windows 11 PC, you can use the Event Viewer to find more information about what's causing it.

www.xda-developers.com

You are looking for any "warning" "error" "critical" tags around the time of your crash. If you don't remember the time, launch the game and get to crash then go straight to your event viewer.

Do you have a discord I don't get the event thing. What Am I looking for?

 

[GrimReaper801]

Do you have a discord I don't get the event thing. What Am I looking for?

When you open the event viewer, on your left you should see a drop down menu called "Windows Logs"

Double click that. Now you see a few options.

Click on "System" and it should populate a list on the right hand window. From there, navigate to around the time your game last crashed. You are looking for anything called "error", "warning" or "critical".

If you see one of these, just click on it and the bottom window will populate with details.

If you have any, does any of them show up as Nvidia, Intel, Memory or power related?

If you don't see anything, go back on the left hand window and instead of opening the "system" log, open the "application" log and do the same thing as before. Scroll to the time of your last crash and look for anomalies but this time see if there is any related to Cyberpunk 2077? Nvidia or Intel?

 

[xaveylol]

Faulting application name: REDlauncher.exe, version: 3.2.1.1, time stamp: 0x66d835d1
Faulting module name: ucrtbase.dll, version: 10.0.22621.3593, time stamp: 0x84b62951
Exception code: 0xc0000409
Fault offset: 0x0009e3bb
Faulting process id: 0x0x2EF4
Faulting application start time: 0x0x1DB0CAFAC148682
Faulting application path: C:\Users\orxql\AppData\Local\Programs\CD Projekt Red\REDlauncher\REDlauncher.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 04f7631f-ee6c-4b73-aec6-73321ecdda43
Faulting package full name:
Faulting package-relative application ID:
Is the Error

 

[GrimReaper801]

Faulting application name: REDlauncher.exe, version: 3.2.1.1, time stamp: 0x66d835d1
Faulting module name: ucrtbase.dll, version: 10.0.22621.3593, time stamp: 0x84b62951
Exception code: 0xc0000409
Fault offset: 0x0009e3bb
Faulting process id: 0x0x2EF4
Faulting application start time: 0x0x1DB0CAFAC148682
Faulting application path: C:\Users\orxql\AppData\Local\Programs\CD Projekt Red\REDlauncher\REDlauncher.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 04f7631f-ee6c-4b73-aec6-73321ecdda43
Faulting package full name:
Faulting package-relative application ID:
Is the Error

So first question, did you reinstall the Visual/C++ that @SigilFey posted above?

I ask again because ucrtbase.dll is part of those distributables. It's showing as faulty for some reason. Reinstalling could fix your issue.

Again, if you have not followed @SigilFey's link and reinstalled those, now would be a good time to do so. Then try if the game works.

If you've already done so, I have to ask, I assume you uninstalled the game and reinstalled it already?

I see that you have the game through Steam, did you uninstall it through Steam or did you perform a clean install as described here?:

How do I perform a clean install of the game? — Cyberpunk 2077 | Technical Support — CD PROJEKT RED

Welcome to CD PROJEKT RED Technical Support! Here you will find help regarding our games and services, as well as answers to frequently asked questions.

support.cdprojektred.com

More specifically, I want to know if you manually removed these:

REDEngine and CD Projekt Red folders from here %userprofile%\AppData\Local\

If you did not, and have already tried the visual/C++ download as @SigilFey suggested, then I have a sneaking suspicion that you might be facing a corrupted download.

It's rare but it happens. A normal uninstall through Steam would not remove these two folders and a simple verification of files integrity wouldn't catch it either.

If you didn't perform a clean install, there are two ways you can go about this.

Either perform a clean install as described in the link I provided.

Or

Go and delete these two location and then perform a file integrity verification. When Steam sees those are completely missing, it should reacquire them. It's less time consuming than a clean install but the clean install is a safer bet.