Game freezing constantly on PS4, game is unplayable
I've searched all over but I can't seem to find anyone else with this problem, my game is freezing/crashing contstantly on PS4, this seems to happen at any time, sometimes on loading screens but mostly during normal gameplay. Everything freezes but the sound usually continues, sometimes I can play for 30 minutes before it freezes, sometimes it happens the second I get to gameplay, but it hasn't crashed on any menus yet. I have deleted and reinstalled the game twice to no effect. I also attempted to start a new game in case the issue was with my save but the game crashed immediately after the opening cutscene on a loading screen. I have a physical copy of the game, the disc is intact but I have noticed the edges of the disc are slightly rough, not sure that would make a difference though? Also this is on a brand new PS4 and other disc or digital games work fine. Once the game freezes I have to close the game, which then boots to a black screen where only the ps button works. I then have to reset the PS4, after which I get an error report screen, then everything works again until the game crashes again.
I've searched all over but I can't seem to find anyone else with this problem, my game is freezing/crashing contstantly on PS4, this seems to happen at any time, sometimes on loading screens but mostly during normal gameplay. Everything freezes but the sound usually continues, sometimes I can play for 30 minutes before it freezes, sometimes it happens the second I get to gameplay, but it hasn't crashed on any menus yet. I have deleted and reinstalled the game twice to no effect. I also attempted to start a new game in case the issue was with my save but the game crashed immediately after the opening cutscene on a loading screen. I have a physical copy of the game, the disc is intact but I have noticed the edges of the disc are slightly rough, not sure that would make a difference though? Also this is on a brand new PS4 and other disc or digital games work fine. Once the game freezes I have to close the game, which then boots to a black screen where only the ps button works. I then have to reset the PS4, after which I get an error report screen, then everything works again until the game crashes again.
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