GOG: Just lost my whole Account

[Davin_Dittrich]

I'm sorry for posting in the wrong place probably, but due to how the GOG forums work I won't be able to post there for 40 more hours,

I just recently had to partially restore my Windows system, which wiped most of my programs. So I reinstalled GOG Galaxy only to find that my account had been reset almost completely, losing all linked plattforms (with the famous "steam is offline" bug now in place as well), my GAMES, most profile info and even the information on what games I bought. What's even stranger is that I - AT THE SAME FUCKING TIME - are still registered as an account made in december of 2020 (which is true, I made it for Cyberpunk specifically) AND a new account, including the sales for those accounts specifically. But this paradox has also marked my account as new, leading to 48 hours of waiting time before I can post on those forums, which is why I'm here.

There has to be some issue server-side as otherwise that would literally be impossible as my account is currently the schroedingers cat of video game launcher accounts. If this issue cannot be resolved (I just got the automated response from costumer support) I will have to raise it to the official costumer protection laws as such an issue could easily erase tens of thousands of euro/dollar of games purchased. Even just my tiny collection amounted to a few hundret euro of money spent that as of now are just gone (by pure luck I could "register" Cyberpunk 2077 and TW3 from my external harddrive, but not as GOG products, which they were!).

Has anyone else had this issue and knows how to solve it?

 

[LeKill3rFou]

About everyhitng related to GOG, you should contact GOG support instead of CDPR
(No one is in better place to provide assistance on GOG than GOG)

GOG SUPPORT CENTER

support.gog.com

-----
Did you check on a browser instead of on GOG launcher, just to be sure?

You can also open these links in a new tab, one at a time, while logged in a web browser:
https://www.gog.com/account/refresh
https://www.gog.com/user/refresh
There won't be a confirmation or anything after the pages load. Just check if the games are back in your library.

 

[Boonatron]

I lost CP and PL recently, but the GOG helpdesk fixed it in good time.

Log-in to the GOG website and fill in this form. The forums won't get you technical help.

 

[Davin_Dittrich]

Thanks, I know that I can't really get any help and I did already submit a ticket, but I wanted to still ask around here as I couldn't on the GOG forums yet, if anyone had a similar thing happen to them.

Losing singular games seems easy enough to fix, but in my case my whole account is gone, at least when it comes to purchases, synchronization and purchases as well as purchase history (THAT is the part that frightens me). As far as GOG goes, my account was created in december of 2020 and hasn't been touched since while my forums account was created just 9 hours ago.

Also

Did you check on a browser instead of on GOG launcher, just to be sure?

Yes, either way it shows an account made in december of 2020 with 0 games, 0 hours played. On the forums it even shows that after I got an exe from CP2077 and TW3 to be imported (from the external SSD where I had made a backup), obviously only registering as a non-GOG copy, having it at risk if the drive corrupts at some point.

 

[LeKill3rFou]

As far as GOG goes, my account was created in december of 2020 and hasn't been touched since while my forums account was created just 9 hours ago.

That's strange
But you know that CDPR games and the forum doesn't use GOG account anymore (it's a CDPR account created from your GOG account).

Logging in on forums after March 5th, 2024

As a reminder: in a week (starting March 5th, 2024) online features and services including Cross Progression and My Rewards for CD PROJEKT RED games, as well as websites such as CD PROJEKT RED Forums will be available through a new CD PROJEKT RED-operated account system. This will be an...

forums.cdprojektred.com

 

[Boonatron]

They re-added the items for me so I lost all the history and play time. While they do fix it well enough, there do seem to be "issues" with the system.

 

[Davin_Dittrich]

That's strange
But you know that CDPR games and the forum doesn't use GOG account anymore (it's a CDPR account created from your GOG account).

Logging in on forums after March 5th, 2024

As a reminder: in a week (starting March 5th, 2024) online features and services including Cross Progression and My Rewards for CD PROJEKT RED games, as well as websites such as CD PROJEKT RED Forums will be available through a new CD PROJEKT RED-operated account system. This will be an...

forums.cdprojektred.com

I did and that worked without any issues, until yesterday. Furthermore the pop-up window doesn't appear anymore since I've reinstalled GOG Galaxy. It's possible that that's the issue. But I also don't know how to access my CDPR account manually. If I knew there might be a way to link the "new" GOG Galaxy account to the CDPR account again as that connection might be a big part of the problem.

 

[LeKill3rFou]

As far as I know, there is no longer "connexion" between CDPR account and GOG account anymore (it was the point of this change). It's totally separate since.
CDPR "simply" used once (March 5th) your GOG account to create your new CDPR account, but your GOG account shouldn't have change at all (I assume they simply "picked up" some data they needed to create your CDPR account).
I still have the mail from GOG :

 

[Davin_Dittrich]

As far as I know, there is no longer "connexion" between CDPR account and GOG account anymore (it was the point of this change). It's totally separate since.
CDPR "simply" used once (March 5th) your GOG account to create your new CDPR account, but your GOG account shouldn't have change at all (I assume they simply "picked up" some data they needed to create your CDPR account).
I still have the mail from GOG :
View attachment 11392912

On one hand that's a good change, but in the way it seems to work there is nothing they can do if the system just doesn't work. And that sounds insane to me, quite frankly (they directly state that on their website!). Let's hope I finally get a real response from GOG today as it doesn't look like anything else could even help.

 

[LeKill3rFou]

On one hand that's a good change, but in the way it seems to work there is nothing they can do if the system just doesn't work. And that sounds insane to me, quite frankly (they directly state that on their website!). Let's hope I finally get a real response from GOG today as it doesn't look like anything else could even help.

Yeah, fingers crossed
Because since the change, CDPR have nothing to do with GOG accounts anymore and likely won't be able to help (GOG is still CDPR, but you know what I mean^^).

 

[Davin_Dittrich]

Yeah, fingers crossed
Because since the change, CDPR have nothing to do with GOG accounts anymore and likely won't be able to help (GOG is still CDPR, but you know what I mean^^).

Thanks

But just to reiterate in case I misunderstand this: My GOG isn't connected to anything except for my mail, but my cross progression should be linked to the CDPR account and therewith there is nothing I could do to reinstate any data in case the CDPR account doesn't (re)connect based on the email adress I use? I mean has no one at CDPR thought this through, at all? I don't want to sound disrespectful, but how the hell is this meant to work long-term as, as far as I see it, a network change could be enough to disconnect your saves from your accounts and if you have no way to reconnect you will lose your progress. And even besides that, why do the platform that you create your account data on and the one that actually saves it have no way to be connected to each other in case the old link is removed?

Honestly, with how this system works I cannot see myself using GOG in the future even if I get my stuff back, I'd just be asking to lose money.

 

[LeKill3rFou]

But just to reiterate in case I misunderstand this: My GOG isn't connected to anything except for my mail, but my cross progression should be linked to the CDPR account and therewith there is nothing I could do to reinstate any data in case the CDPR account doesn't (re)connect based on the email adress I use? I mean has no one at CDPR thought this through, at all? I don't want to sound disrespectful, but how the hell is this meant to work long-term as, as far as I see it, a network change could be enough to disconnect your saves from your accounts and if you have no way to reconnect you will lose your progress. And even besides that, why do the platform that you create your account data on and the one that actually saves it have no way to be connected to each other in case the old link is removed?

March 6th, CDPR simply create a new "CDPR" account by "copying" the data from your GOG account (like username, mail, game rewards,...) but didn't modify anything on your GOG account.
In theory, your GOG shouldn't have changed at all. After march 6th, you have two accounts, a GOG account which should have remains unchanged and a new CDPR account, the one you currently use to post on the forum, for cross-progression and to get rewards on CDPR games.

But not sure what is your concern, both account are entirely separate now.

 

[Davin_Dittrich]

But not sure what is your concern, both account are entirely separate now.

The issue is that both accounts need user data to save our progress, but instead of having both have direct access to the data you save, it seems that only the CDPR account saves your data and feeds them back to the GOG account (probably upon logging in). Or it should do so, if it worked. And since the most important part of cross progression is also the most vulnerable - and prone to malfunction if you just look at how many posts there are of it not working - it just asks to break.

That's the assumption I have to make since my GOG account holds literally no data except for the filled in user data (like my name for instance) and the date of it's creation. Everything else is gone, even the information that should by all means and purposes be saved by GOG, like my purchase history.

 

[LeKill3rFou]

The issue is that both accounts need user data to save our progress, but instead of having both have direct access to the data you save, it seems that only the CDPR account saves your data and feeds them back to the GOG account (probably upon logging in).

No, CDPR account doesn't feed data back to GOG account. Totally separate features from now on.
Cross-progression, rewards and everything related to CDPR games are no longer "hosted" (or shared) to GOG. That's the point of the change
Any issue which affect GOG account won't affect CDPR account, totally separate and independant.

For example, you can delete your GOG account, you won't loose your cross-progression saves, your rewards on CDPR games nor your access to this forum. The opposite is also true, you can delete you CDPR account, it won't affect your GOG account at all

In theory, if you used cross-progression on any CDPR games before March 6th, your saves should still be available despite of the issue you have on GOG.

 

[GrimReaper801]

The issue is that both accounts need user data to save our progress, but instead of having both have direct access to the data you save, it seems that only the CDPR account saves your data and feeds them back to the GOG account (probably upon logging in). Or it should do so, if it worked. And since the most important part of cross progression is also the most vulnerable - and prone to malfunction if you just look at how many posts there are of it not working - it just asks to break.

That's the assumption I have to make since my GOG account holds literally no data except for the filled in user data (like my name for instance) and the date of it's creation. Everything else is gone, even the information that should by all means and purposes be saved by GOG, like my purchase history.

No, they don't.

The CDPR account you are using right now is completely unlinked from your GOG account which is the only one that has, and needs, your game data.

That all that happened in early May. Before, they were one and the same and now they're completely different entities that don't communicate together at all and don't need to.

What you need to do is submit a request through GOG's support form. Not post here or on GOG's forum. Fill out the form, send it in and they'll take care of your issue.

partly ninja'ed by @LeKill3rFou

 

[Boonatron]

Yeah, fingers crossed
Because since the change, CDPR have nothing to do with GOG accounts anymore and likely won't be able to help (GOG is still CDPR, but you know what I mean^^).

GOG is still CDPR for now. Who knows what tomorrow may bring?

 

[GrimReaper801]

GOG is still CDPR for now. Who knows what tomorrow may bring?

There is no reason to believe GOG will ever be owned by anyone else.

CDPR founded GOG in 2008 and it's been profitable, to a certain extent, since. The worst that could ever happen is them closing the store down because it's not profitable anymore. Not selling it.

GOG closing would be a sad day for gamers. It's one of the few places where we can actually own the game we buy.