I'm sorry for posting in the wrong place probably, but due to how the GOG forums work I won't be able to post there for 40 more hours,
I just recently had to partially restore my Windows system, which wiped most of my programs. So I reinstalled GOG Galaxy only to find that my account had been reset almost completely, losing all linked plattforms (with the famous "steam is offline" bug now in place as well), my GAMES, most profile info and even the information on what games I bought. What's even stranger is that I - AT THE SAME FUCKING TIME - are still registered as an account made in december of 2020 (which is true, I made it for Cyberpunk specifically) AND a new account, including the sales for those accounts specifically. But this paradox has also marked my account as new, leading to 48 hours of waiting time before I can post on those forums, which is why I'm here.
There has to be some issue server-side as otherwise that would literally be impossible as my account is currently the schroedingers cat of video game launcher accounts. If this issue cannot be resolved (I just got the automated response from costumer support) I will have to raise it to the official costumer protection laws as such an issue could easily erase tens of thousands of euro/dollar of games purchased. Even just my tiny collection amounted to a few hundret euro of money spent that as of now are just gone (by pure luck I could "register" Cyberpunk 2077 and TW3 from my external harddrive, but not as GOG products, which they were!).
Has anyone else had this issue and knows how to solve it?
I just recently had to partially restore my Windows system, which wiped most of my programs. So I reinstalled GOG Galaxy only to find that my account had been reset almost completely, losing all linked plattforms (with the famous "steam is offline" bug now in place as well), my GAMES, most profile info and even the information on what games I bought. What's even stranger is that I - AT THE SAME FUCKING TIME - are still registered as an account made in december of 2020 (which is true, I made it for Cyberpunk specifically) AND a new account, including the sales for those accounts specifically. But this paradox has also marked my account as new, leading to 48 hours of waiting time before I can post on those forums, which is why I'm here.
There has to be some issue server-side as otherwise that would literally be impossible as my account is currently the schroedingers cat of video game launcher accounts. If this issue cannot be resolved (I just got the automated response from costumer support) I will have to raise it to the official costumer protection laws as such an issue could easily erase tens of thousands of euro/dollar of games purchased. Even just my tiny collection amounted to a few hundret euro of money spent that as of now are just gone (by pure luck I could "register" Cyberpunk 2077 and TW3 from my external harddrive, but not as GOG products, which they were!).
Has anyone else had this issue and knows how to solve it?