Has anyone been able to change their weekly quests?

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Since the last patch where we got a new Journey quest system (the weekly quests with three difficulties), I haven’t been able to change quests at all. Is anyone else able to? I’m wondering if it’s just something wrong with my account. I’ve contacted support and they said they’ll look into it but I haven’t seen anyone else having this issue
 
No, I always get the message that I will be able to change them again "next week", but I have never been able to click on the refresh or cycle button for the new journey quests
 
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