How do I see responses from past submitted support requests?

[TDavis179]

I've submitted two requests but get no email confirmation of the tickets, just a big message on the support site that says "Your request was submitted." So far, it's been a black hole in terms of seeing any kind of response.

I either need some questions answered OR I need an account transfer from the Xbox/Xbox App to GOG.

Right now, I play Gwent on PC via the Xbox App. I want to pre-order/buy Thronebreaker for the Xbox, but I want to know:

1) Will I be able to play Thronebreaker on PC via the Xbox App?
2) If I play Gwent on PC via the Xbox App, will I have to wait to get the bonus Gwent cards until the Xbox release date?

No one seems to want to answer this question on the Gwent social media accounts either.

 

[4RM3D]

It might take a few days to get a reply, especially during busy periods.

As for your questions, if you have a Xbox account, it counts as a console account, which means you have to wait until the console release next month. This is probably also the reason why you want to transfer your account to GOG. I understand, but I do not think it's possible. Only support can give a definitive answer, though.