Network error with Crossplay

[solvera23]

Subject: Cross Progression / My Rewards network error on PS5

Hello.
I’m having an issue with Cross Progression / My Rewards on PlayStation 5.
I have been using Cross Progression before without any issues. My saves used to display the cloud icon and everything worked correctly.
Now, My Rewards no longer works on my PS5. Every time I try to access it, I receive the following message:
“A network error has occurred. Please try again later.”
Because of this, none of my recent saves are uploaded to the cloud anymore.
Here is what happens:

• I have a manual save with 57 hours on my PS5.
• On my Steam version, using the same CD Projekt account, Cross Progression works, but it only shows an older 54-hour save.
• My current 57-hour save never syncs because My Rewards on PS5 cannot connect.
• My internet connection is working correctly.
• The game is fully updated.
• I have already tried restarting the game and the console, but the issue remains.

I also noticed something unusual on the My Rewards screen.
When the QR code and the login URL are displayed, they constantly refresh/change every second, instead of remaining stable. I’m attaching a photo of that screen because I’m not sure if this behavior is normal or if it’s related to the network error.
Since Cross Progression worked correctly before, I believe something has changed with the connection between my PS5 and the CD Projekt RED servers.
Could you please help me resolve this issue?

Post automatically merged: Jul 5, 2026

 

[LeKill3rFou]

Subject: Cross Progression / My Rewards network error on PS5

Hello.
I’m having an issue with Cross Progression / My Rewards on PlayStation 5.
I have been using Cross Progression before without any issues. My saves used to display the cloud icon and everything worked correctly.
Now, My Rewards no longer works on my PS5. Every time I try to access it, I receive the following message:
“A network error has occurred. Please try again later.”
Because of this, none of my recent saves are uploaded to the cloud anymore.
Here is what happens:

• I have a manual save with 57 hours on my PS5.
• On my Steam version, using the same CD Projekt account, Cross Progression works, but it only shows an older 54-hour save.
• My current 57-hour save never syncs because My Rewards on PS5 cannot connect.
• My internet connection is working correctly.
• The game is fully updated.
• I have already tried restarting the game and the console, but the issue remains.

I also noticed something unusual on the My Rewards screen.
When the QR code and the login URL are displayed, they constantly refresh/change every second, instead of remaining stable. I’m attaching a photo of that screen because I’m not sure if this behavior is normal or if it’s related to the network error.
Since Cross Progression worked correctly before, I believe something has changed with the connection between my PS5 and the CD Projekt RED servers.
Could you please help me resolve this issue?

Post automatically merged: Jul 5, 2026

Hi,
First, if you didn't, try to clear the cache just in case.

Clear cache on PlayStation — Cyberpunk 2077 | Technical Support — CD PROJEKT RED

Welcome to CD PROJEKT RED Technical Support! Here you will find help regarding our games and services, as well as answers to frequently asked questions.

support.cdprojektred.com

Then if it doesn't work, I suggest to send a ticket directly to the support because there not much you can do on console. No dedicated category, but this one should be fine ("contact us" button).

How do I transfer my save file to the next-gen update? — Cyberpunk 2077 | Technical Support — CD PROJEKT RED

Welcome to CD PROJEKT RED Technical Support! Here you will find help regarding our games and services, as well as answers to frequently asked questions.

support.cdprojektred.com

 

[SigilFey]

Post movéd, forsooth.

 

[Venom]

Subject: Cross Progression / My Rewards network error on PS5

I also noticed something unusual on the My Rewards screen.
When the QR code and the login URL are displayed, they constantly refresh/change every second, instead of remaining stable. I’m attaching a photo of that screen because I’m not sure if this behavior is normal or if it’s related to the network error.

Please make sure that your local time settings are correct. Go to Settings / System / Date and Time / Set Using Internet / Set Automatically

Once your local time is correct you should be able to login. To upload your latest save game to cross progression, please load the save game, and save again (save games get uploaded when a new save game is created).

 

[solvera23]

Please make sure that your local time settings are correct. Go to Settings / System / Date and Time / Set Using Internet / Set Automatically

Once your local time is correct you should be able to login. To upload your latest save game to cross progression, please load the save game, and save again (save games get uploaded when a new save game is created).

i just tried that and i still can’t use cross progression

 

[SigilFey]

Alright, let's delve into some specifics:

1.) What devices are you using for cross progression?

2.) If on PC, are you using any mods, or have you ever used any in the past?

3.) Can you access the device that you last saved the 57 hr. game on?

4.) What region of the world are you presently in? Are any of your other devices in different regions?

 

[solvera23]

1.) What devices are you using for cross progression?
the 57h gameplay is in my playstation 5, and the 54h gameplay is on my pc
2.) If on PC, are you using any mods, or have you ever used any in the past? no never i just bought it and i have barely used it

3.) Can you access the device that you last saved the 57 hr. game on? yes, in my PS5

4.) What region of the world are you presently in? Are any of your other devices in different regions? im currently in argentina, and the two of my devices are here with me

 

[SigilFey]

im currently in argentina, and the two of my devices are here with me

I'll focus on this first. Did you purchase the PS5 and PC in that region? It could be a region lock issue with one of the devices.

And/or, it could be the same situation, but for the Sony/Microsoft account. For the PC, you should be allowed to change your region a limited number of times for that Windows license. I'm not sure how Sony handles it.

 

[Venom]

i just tried that and i still can’t use cross progression

Could you please explain what is the issue now?
1. After adjusting the system date on PS5 are you now able to see a stable QR code? Can you scan the QR code and login on your PS5
2. If you are logged in on PS5, when you create a new save game, do you see a cloud icon next to the newly created save game?