I can't help you then. According to what you've said, you've received a language pack that you didn't even think was going to be included with the game when you purchased it. If it's vital to your ability to play the game...why would you buy the game specifically knowing that it was not included?
Now, it's there. Hooray!
I've said this whole time that you can't help me, but you kept asking for more clarification. I was really just writing with the response I received from support, in case anyone else ever looks at this board with similar questions. I was also perhaps hoping others would join in a discussion.
Why did I buy it? Not really relevant to what I have and my question.
I bought the Complete Edition when it was advertised to include everything available on other platforms. I mistakenly thought language support was included. It was included in other regions. We could not play it. I sought a refund as I felt mislead, and received no help there.
Finally, the base game version was released, and free to download for those who had purchased the Complete Edition. I tried to find out what languages it supported, as I saw discrepancies in what is stated in the eShop and what people online were saying. I believed Chinese subtitles would be included in the version in the Australian eShop, as from what people were saying around the world it sounded like the subtitles included was the same worldwide. And it was free as I had purchased the Complete Edition in the past, so I downloaded the newly released Base Game version.
So when I downloaded the base game I did believe the subtitles would be included, but was not 100% sure until seeing it. It was great joy and relief when I found I was right and the subtitles were included.
A game I purchased several years ago was now playable. Hooray is right.
And you're worried that it might suddenly be removed because of a single issue that occurred nearly 2 years ago with a product you don't own. There are no guarantees in life. It very well could happen again. Or Australia could suddenly ban TW3, and you wouldn't be able to play because of that. Or your Switch could fall down a drainpipe and you wouldn't be able to play because of that. Anything can happen at any time, truthfully. We can spend all of our time worrying about things we can't control...or we just get on with it and accept the lumps with the good. There will be both.
I doubt the language will be removed. You're looking for some guarantee, but it's not available at the moment. You'll need to wait for the information to be posted again, just like everyone else. No other way that we can officially confirm something before it has been officially announced.
I doubt they will be removed too, but it's not out of the question, so I asked support. So yes, I'm worried they will be removed if I add the free DLC I'm entitled to (Hearts of Stone and Blood & Wine are also free if you purchased the Complete Edition previously) or simply through another update.
As the languages aren't listed in the eShop, who's to say they will be prioritized with updates, or won't be removed without a care as happened before? I'm worried enough to simply ask support. I haven't received a solid answer, as they won't commit to saying it'll stay.
They could acknowledge it was a mistake with the Complete Edition (a game I do still own but have deleted from my Switch) and won't happen again, but they don't say this.
That is all I've done and said about it. It was more of a discussion several here several months ago. That is when I contacted support, and just this past week received a response, which I posted here.
There are no guarantees in life. That is why I asked support for clarification.
As you say, after assuring me how unlikely it is, it could very well happen again. This is why I asked support.
Australia could ban the game, but that wouldn't remove it from my Switch.
I would replace my Switch if it fell down a drainpipe and couldn't be recovered. My eShop purchases would be restored.
Yes, we can spend all our time worrying, or we can ask support.
This is not endless nagging I've been doing now. I contacted support with a question, posted their response here.
You have been questioning me repeatedly about it.
I doubt the languages will be removed too. I just asked support for clarity to be sure. Yes, there is no guarantee available at the moment. I've said this all along. That was why I asked them, and that was the response I posted.
Let me add here that I think the way languages work is kind of nuts. Very hard to follow, incredibly hard to keep track of when changes are made, and I do hope that nations of the world come up with a more sensible method soon. Fingers crossed, but I'm not expecting any miracles. International trade, especially international legality, is a very complex machine. There is no such thing as, "Just do it this way!"
The languages with the Complete Edition were indeed nuts. This is why I suspected, and still do, that the base game version has the same support worldwide. What additional language packs they add or have already added as DLC, I don't know.
This is the crux of your issue. He answered your question.
Yes, he answered my question incorrectly. As I've stated, those subtitles are included.
There is also this:
As well as the regional versions that are supposed to include Chinese:
This the information we have.
Yes, the information you have is incomplete. There are more subtitles languages supported in the base game than stated in any official information. This is what I've said here to inform people, and asked about with support.
You're insisting you have the Chinese language pack on the AU version.
I am.
Alright...there's a discrepancy.
Yes, this is the discrepancy I've been pointing out.
I have asked you specific questions to try to highlight where it may lie. You are refusing to answer the questions.
I don't believe I've refused to answer any questions.
It took numerous posts to clarify what your meant by "Base Game". You still have not provided evidence that confirms that you're using the AU version. You simply think you are because you bought it while in the AU. Well...how can we be sure?
What I meant by "Base Game" is what CDPR means when they call it that in the release statements for it on this site and forum. I've overexplained repeatedly, but using their terminology should be enough.
Why do I have to provide evidence that I have the AU version? What evidence could I provide?
This is a Nintendo Switch, not a PC. I didn't simply buy it "while in the AU." That is the eShop my Switch is registered to. You cannot purchase from another region without altering that, which I have not done.
How can you be sure? I'm not here to convince you of anything. I've simply stated my experience. And that is how a Nintendo Switch works.
Instead, you're responding that there should be an answer. But there isn't, at the moment. And you don't seem to be willing to cooperate with the steps that will be needed to find an answer because you simply know things and won't confirm it.
Of course there should be an answer. From CDPR support, not from you. I don't know how more cooperative I could be. All I've done is state what I have, what I asked, and what responses I got.
That's all we can do, then. There's nowhere else to go. This is where things lie:
Either
a.) The language has been added to the AU region.
-or-
b.) You're not using the AU regional version, even though you think you are.
I know there's nowhere else to go. I don't expect you can help with this issue. I contacted support and posted their response here for anyone interested.
a.) If the language has been added to the AU region, that was done before launch, as it's always been included with the base game, with no DLC packs added.
b.) I am using the AU regional version.
There's nothing more I can offer you. I recommend you contact CDPR Support for clarification. You can also contact Nintendo and ask if the language was added to the AU region. Although, I doubt you'll get an answer until any changes have been officially announced.
I agree. I contacted them. I posted their response. I have contacted them again.
I have no interest in asking Nintendo if the language was added to the AU region. I expect they would say that's on CDPR, but I know the language is included anyway. My question would be if it's here to stay with all updates and DLC.
If you think there's a problem, you'll still need to confirm where it lies before anything can be done about it. You simply insisting that it's "this way, not that way" is not enough to confirm that such is true, how it happened, or what can be done to fix it. Correlation is not causation.
I don't think there's a problem. I had a simple question about language support that I asked CDPR support.
I'm not sure what I'm claiming is "this way, not that way" that needs fixing.
Correlation of what is not causation of what?
It currently has the language support I wanted. I'm thrilled by this. I asked them if it'll be supported in the DLC as it's not listed.
I really don't know what you're talking about here.
I'll wish you the best, but I'll leave it here for my part. Personally, I don't think there's any worry. My guess is that CDPR has probably found a way to consolidate the language packs a better way, and Chinese was probably added to the AU region. You'll need to wait for official info to confirm.
I really don't think there's much worry either. I just asked CDPR support to clarify it. I thought it was a pretty simple query.
That's basically my assumption, that the base game is uniform across regions, all coming with the same subtitles. There may be more language DLC packs for audio or additional subtitles. I don't know. I hope they're able to keep availability of them the same worldwide this time.
To add new information, I contacted them again to try and be more specific. This is what I wrote:
"I have the base game Witcher 3 from the Australian eShop, Nintendo Switch.
Upon download it contains more subtitle options than stated in the eShop description. It contains:
Arabic, Portuguese, Chinese (simplified), Czech, German, English, Spanish, French, Hungarian, Korean, Polish, Russian, Chinese.
This is great!
Will any of these be lost if I add the DLC packs, Hearts of Stone, Blood & Wine, and the "16 Free DLCs" ?
Thank you.
And will more details be added about what languages ARE included, as I've seen confusion online about this."
As I was typing the above I received the response:
"
No, they will not disappear after downloading the additional content.
Kind regards,
John"
So while I don't think anyone else was worried about this, I wanted clarification, and that seems to be it.
No comment on updating the details on what languages are included though.
