Pellar Bell Not Working & Princess Not Following

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Hello! This is my first time here.

Overall, long story short I've brought the Playstation game from Walmart yesterday and played it until tonight. I started the Bloody Baron's quest and am now in the pellar quest about the goat, but by the time I found the goat she will not follow me and the buttons for the bell does not seem to trigger it to start either. Is my game permanently glitched and need to be returned back? I hope not, I looked up so many topics on it on Google but nothing seemed to solve my issue. Thank you.

:(
 
So it is selected (L1) and you are pressing R1 to ring the bell but nothing happens? That's odd. Well if nothing works, unfortunately you'll have to load an earlier save game.
 
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