Face is everything • Saving, losing and giving face in Japanese culture
Of all the idiosyncrasies of Japanese culture, the concept of ‘Face’ is perhaps the most difficult for Westerners to fully grasp. And because ‘save face’ (mentsu wo tamotsu) is such a strong motivating force in Japan, it’s also one of the most important concepts in understanding the Japanese Mind.
talkaboutjapan.com
This article might help and is something that is being largely overlooked in this debate.
If you go and ask for something in a shop in Japan and they don't have it or don't stock it they will tell you that they'll go and have a look in the stock room. The shop keeper won't emerge until you've gone. Thereby they don't lose face for not having the item, but you can be assured they will probably have it the next time you visit the shop.
As the junior partner in the business relationship with Sony, in eastern business behaviour, CDPR has no place forcing the refund, thereby bringing the strength of Sony's verification and refund policies in to question.
