4RM3D;n9146460 said:fort-hobo thread merged
ChrisFromOz Please, contact support and let them know you also have this issue on the Xbox.
ChrisFromOz;n9147890 said:I've tried that and even started a bug thread on the the xbox specific bug forum but has been deleted. Every time I try to send a support request with a vid link, when I click submit, I get the "there was an error in your submission'" message.
ChrisFromOz;n9147890 said:I have had only 1 submission go through via support and that was a logging on issue which till now has had no reply.
ChrisFromOz;n9147890 said:I care enough about this game, especially as I supported this game via the purchase of kegs, but the deletion of my bug report thread on official forum and the subpar "support" is a quite disappointing.
4RM3D;n9147960 said:Please, try again without adding a screenshot or a log file. Also, you could try a different browser, just to double-check if it's browser specific.
4RM3D;n9147960 said:Support has been swamped with tickets since the start of open beta. But even then, they should still respond within a week (usually). You could also contact them again and ask for an update, especially when it's been more than a week or two.
4RM3D;n9147960 said:Your thread was not deleted. Instead, it was merged with the existing topic here because it's easier to keep track of things.
ChrisFromOz;n9148110 said:I did not know that it became my obligation as a consumer to repeatedly try to send a support ticket. I'm aware this is an open beta and have tried to show support by pointing out the bugs. It doesn't make sense for me as the consumer to keep trying multiple times to help via a subpar system. I am paying not them paying me. Hence, my initial multiple tries are enough.
ChrisFromOz;n9148110 said:It was posted on the XBOX specific bug forum where there was no other copy of. It would be far easier and more visible for XBOX players with the same issue to comment on. Merging it with PC related issues does not make sense.
4RM3D;n9148220 said:Hey, I am only suggesting, not demanding anything. I can understand that the lack of support or the lack of quality thereof can be frustrating. However, there is not much the moderators can do about that. We can only advice and moderate. Fixing bugs is beyond us. The frozen mulligan bug is a known issue, so I guess it will be solved in the upcoming patch.
4RM3D;n9148220 said:It's in the general tech support forum, which is the go to place for bugs because they usually affect all platforms equally.