Cyberpunk 2077 on PS5, after installing DLC (Phantom Liberty), „User profile is corrupted and cannot be saved.“ All previous progress is gone. HELP
Attachments
-
IMG_3114.jpeg
You may want to go straight to CDPR Support for this one:
support.cdprojektred.com
That's about as close to the issue as we can get, I think.
Just a few points:
1.) Did you download the update from the same region on the same account as the base game for CP2077?
2.) Are you sure the 2.3 update was fully applied?
3.) Did you ever play on PC and use mods of any kind (using crossplay to transfer saved games)?
Unable to update the game to the next gen — Cyberpunk 2077 | Technical Support — CD PROJEKT RED
Welcome to CD PROJEKT RED Technical Support! Here you will find help regarding our games and services, as well as answers to frequently asked questions.
support.cdprojektred.com
That's about as close to the issue as we can get, I think.
Just a few points:
1.) Did you download the update from the same region on the same account as the base game for CP2077?
2.) Are you sure the 2.3 update was fully applied?
3.) Did you ever play on PC and use mods of any kind (using crossplay to transfer saved games)?
Quite weird
If you didn't, try to clear the cache, just in case :
Clear cache on PlayStation — Cyberpunk 2077 | Technical Support — CD PROJEKT RED
Welcome to CD PROJEKT RED Technical Support! Here you will find help regarding our games and services, as well as answers to frequently asked questions.
support.cdprojektred.com
Clearing the cache didn't help?
How old were your saves?
If before 2.0 and Phantom Liberty release (September 2023), I would say yes, no doubt. So many things have changed with 2.0 update.
That's the spirit!
But there should be a way to recover the saved games unless:
1.) You purchased the DLC in a different regional marketplace (which may still be exchangeable/refundable).
2.) You purchased the DLC on a different account (which may still be exchangeable/refundable).
3.) You had modded the game on PC previously, which will very likely make those saved games incompatible. (This is the only situation where you may be completely hosed.)
Aside from that, Support should be able to help you or at least guide you to the correct contact at Sony.
But there should be a way to recover the saved games unless:
1.) You purchased the DLC in a different regional marketplace (which may still be exchangeable/refundable).
2.) You purchased the DLC on a different account (which may still be exchangeable/refundable).
3.) You had modded the game on PC previously, which will very likely make those saved games incompatible. (This is the only situation where you may be completely hosed.)
Aside from that, Support should be able to help you or at least guide you to the correct contact at Sony.