For the settings, I would try "Clearing Cache" first, and see if that changes anything:
Welcome to CD PROJEKT RED Technical Support! Here you will find help regarding our games and services, as well as answers to frequently asked questions.
support.cdprojektred.com
(there's not really a support article about the exact same issue, so this will have to do - on console clearing cache is useful for all sorts of issues and there's not much else you can do, other than for example reinstalling a game)
If none of that works, you can contact them by clicking on "contact us".
As for the save games, that's a different topic. You can find a few articles regarding save games here:
Welcome to CD PROJEKT RED Technical Support! Here you will find help regarding our games and services, as well as answers to frequently asked questions.
support.cdprojektred.com
If nothing there answers your question, you can also send a ticket to support to CDPR support by clicking on "contact us" (just pick on of the save game related support articles that has a "Contact Us" option to send a ticket).