Syndicate free keg lost

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Hi. I went to the iOS shop, and as in recent days, there was a zero-cost pack with 5 cards, today from the Syndicate. However, when I went to retrieve it, I got an error message (I can't recall the exact words), but to the extent that there had been an error and it was likely being solved. I decided to post it here just in case.
 
Same issue - "purchased" the free Syndicate keg on iOS, it had an error "trouble talking to store - don't worry, we're probably already working on it", and it was not credited to my account. The free keg is no longer available in the store on iOS or on PC to try and "re-purchase".
 
+1 here. Claimed it via the store. Got some sort of error. Now I don't have the keg, and no the option to claim it. Even after closing the game etc. The thing is it worked properly with other factions kegs, just Syndicate doesn't work.
 
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