The problem with redlauncher

[dionitezz]

When I want to receive "cool rewards" or activate cross-platform saving, the game writes that I have not logged into the redlauncher account, although it is visible in the launcher itself that the login has been completed.

I tried logging into my account, checking the integrity of the game files on steam, reinstalling the launcher, not using any mods or launch options on steam, the only thing I did not try was reinstalling the game (I would not really like to).

One more note, if my memory serves me correctly, then this problem appeared when I completed the game.

 

[devivre]

I don’t know why this is happening (I haven’t had this issue so far), but you can use this link to send a ticket to support:

I want to report an issue in the REDlauncher — Cyberpunk 2077 | Technical Support — CD PROJEKT RED

Welcome to CD PROJEKT RED Technical Support! Here you will find help regarding our games and services, as well as answers to frequently asked questions.

support.cdprojektred.com

(if the info there isn't helping, please click on "contact us" to send a ticket)

That being said, if you used mods before, that could be related somehow. If it's a mod issue it is possible that a clean installation is needed. But hopefully the article or the support team can help you.

 

[dionitezz]

I don’t know why this is happening (I haven’t had this issue so far), but you can use this link to send a ticket to support:

I want to report an issue in the REDlauncher — Cyberpunk 2077 | Technical Support — CD PROJEKT RED

Welcome to CD PROJEKT RED Technical Support! Here you will find help regarding our games and services, as well as answers to frequently asked questions.

support.cdprojektred.com

(if the info there isn't helping, please click on "contact us" to send a ticket)

That being said, if you used mods before, that could be related somehow. If it's a mod issue it is possible that a clean installation is needed. But hopefully the article or the support team can help you.

Before that, I had another problem with the launcher - I couldn't log in to the launcher itself, after which reinstalling the launcher helped me, but the problem with logging in to the game itself remained.

I've never used mods.

I also contacted support, but they also offered me to do a clean install of the game.

 

[LeKill3rFou]

Hi, can you check this thread. It might help :

REDLauncher Sign In Problem

I've been trying to log-in and link my account to the Launcher but I keep getting "Invalid_resquest" when click "Allow & Continue".

forums.cdprojektred.com

 

[dionitezz]

Hi, can you check this thread. It might help :

REDLauncher Sign In Problem

I've been trying to log-in and link my account to the Launcher but I keep getting "Invalid_resquest" when click "Allow & Continue".

forums.cdprojektred.com

It didn't help

 

[SigilFey]

You can try uninstalling the entirety of REDlauncher, clean out the AppData folders, as well. Then, reinstall directly to the root of a drive or a directory on the root. Do not install to the prior/default directory and do not install anywhere under Program Files or Program Files(x86).

I'd be sure to put a ticket in following the link @devivre posted above.

 

[dionitezz]

You can try uninstalling the entirety of REDlauncher, clean out the AppData folders, as well. Then, reinstall directly to the root of a drive or a directory on the root. Do not install to the prior/default directory and do not install anywhere under Program Files or Program Files(x86).

I'd be sure to put a ticket in following the link @devivre posted above.

How i can do this?

 

[SigilFey]

Uninstall REDlauncher normally, then navigate to the AppData folder for your Windows account. (This requires hidden files and folders to be visible.) The path will be something like:
C:\Users\<Username>\AppData\Local\Programs\CD Projekt Red\REDlauncher

Depending on your PC, Windows may be installed on a different drive, and of course, the username of your account will be whatever you made it. Delete the "Redlauncher" folder and all of its contents. Restart the PC, then reinstall REDlauncher.

 

[dionitezz]

Uninstall REDlauncher normally, then navigate to the AppData folder for your Windows account. (This requires hidden files and folders to be visible.) The path will be something like:
C:\Users\<Username>\AppData\Local\Programs\CD Projekt Red\REDlauncher

Depending on your PC, Windows may be installed on a different drive, and of course, the username of your account will be whatever you made it. Delete the "Redlauncher" folder and all of its contents. Restart the PC, then reinstall REDlauncher.

Should I reinstall the launcher through the installer in the game files or through the game launch button on steam?

 

[SigilFey]

Should I reinstall the launcher through the installer in the game files or through the game launch button on steam?

Hm. Good question. I would try doing it from the game files, then manually create a new directory for it that was different from the old one. Don't put it under Program Files or Program Files(x86). Drop it in the root of the drive or in a directory of your own creation on the root. Example:
D:\MyGames\REDlauncher\...

I don't think that the installation location should matter; only that the game executes through the launcher. Many of the problems people are seeing may be that the PC can't get permissions to start the REDlauncher at the time they try to run the game. Program Files/(x86) are protected directories, so that could be blocked somehow.

Specifically, I would avoid letting Steam reinstall it, as it will likely just reinstall to exactly the same directory as before. Manually installing it then directing Steam to find the existing installation (if needed) may get around any permissions issues.

 

[dionitezz]

Hm. Good question. I would try doing it from the game files, then manually create a new directory for it that was different from the old one. Don't put it under Program Files or Program Files(x86). Drop it in the root of the drive or in a directory of your own creation on the root. Example:
D:\MyGames\REDlauncher\...

I don't think that the installation location should matter; only that the game executes through the launcher. Many of the problems people are seeing may be that the PC can't get permissions to start the REDlauncher at the time they try to run the game. Program Files/(x86) are protected directories, so that could be blocked somehow.

Specifically, I would avoid letting Steam reinstall it, as it will likely just reinstall to exactly the same directory as before. Manually installing it then directing Steam to find the existing installation (if needed) may get around any permissions issues.

I decided to do a clean install of the game.I hope this helps.

Post automatically merged: Mar 3, 2026

Hm. Good question. I would try doing it from the game files, then manually create a new directory for it that was different from the old one. Don't put it under Program Files or Program Files(x86). Drop it in the root of the drive or in a directory of your own creation on the root. Example:
D:\MyGames\REDlauncher\...

I don't think that the installation location should matter; only that the game executes through the launcher. Many of the problems people are seeing may be that the PC can't get permissions to start the REDlauncher at the time they try to run the game. Program Files/(x86) are protected directories, so that could be blocked somehow.

Specifically, I would avoid letting Steam reinstall it, as it will likely just reinstall to exactly the same directory as before. Manually installing it then directing Steam to find the existing installation (if needed) may get around any permissions issues.

My launcher has always been stored only in С:\Users\<Username>\AppData\Local\Programs\CD Projekt Red\REDlauncher. I use one ssd, but it is divided into two parts - for the system and for everything else.

And maybe I'm stupid, but I don't understand how to manually install the game and launcher.

 

[SigilFey]

I decided to do a clean install of the game.I hope this helps.

Can't hurt. Did you follow the clean installation instructions here?

My launcher has always been stored only in С:\Users\<Username>\AppData\Local\Programs\CD Projekt Red\REDlauncher. I use one ssd, but it is divided into two parts - for the system and for everything else.

And maybe I'm stupid, but I don't understand how to manually install the game and launcher.

AppData folders are not the installation directory -- those are the hidden configuration folders associated with installed applications. That will always be the same. Easiest way to think about it is: Windows is your secretary. You tell it where to file documents, but it might leave itself post-it notes on its own desk. It will file folders in the correct cabinet (installation directory) but it will leave itself reminders next to its phone (AppData folders.)

Windows is also like an over-protective parent who will cancel meetings or not answer phone calls if it detects "stranger danger." What I'm trying to ensure is that you're clearing REDlauncher to install, be recognized, pass Windows Firewall, Defender, and User Account Controls, and be free to automatically launch -- even if you launch a different program.

So, what may be happening is: REDlauncher is installed in a protected directory. Windows is eyeing it suspiciously, therefore. You launch Cyberpunk or The Witcher through Steam. Then REDlauncher tries to launch automatically alongside it, and Windows goes, "HEY! I knew you were up to no good, REDlunchy! Sit back down! Stay where you are! SIT DOWN!" Reinstalling REDlauncher to the same directory is like having it show back up in the same office, with Windows immediately getting suspicous again. So, we reinstall the program to a different directory (NOT in the main waiting room,) giving it the freedom to skip the secretary and just come right to our office when called. Windows will still install the "AppData" to the same folder (the secretary leaving itself a note on its desk,) but it won't be so suspicious of the program launching at "unexpected" times.

And again, this is just a quick thing to try to rule out that possibility. It could still be something totally unrelated.

In general, when installing any sort of game or application that is not directly produced by Microsoft itself, it's best not to install under the Program Files or Program Files(x86) directories. Those are the directories that Windows is always staring at like a paranoid hawk.

 

[dionitezz]

Can't hurt. Did you follow the clean installation instructions here?

Yes, I followed the instructions.

AppData folders are not the installation directory -- those are the hidden configuration folders associated with installed applications. That will always be the same. Easiest way to think about it is: Windows is your secretary. You tell it where to file documents, but it might leave itself post-it notes on its own desk. It will file folders in the correct cabinet (installation directory) but it will leave itself reminders next to its phone (AppData folders.)

Windows is also like an over-protective parent who will cancel meetings or not answer phone calls if it detects "stranger danger." What I'm trying to ensure is that you're clearing REDlauncher to install, be recognized, pass Windows Firewall, Defender, and User Account Controls, and be free to automatically launch -- even if you launch a different program.

So, what may be happening is: REDlauncher is installed in a protected directory. Windows is eyeing it suspiciously, therefore. You launch Cyberpunk or The Witcher through Steam. Then REDlauncher tries to launch automatically alongside it, and Windows goes, "HEY! I knew you were up to no good, REDlunchy! Sit back down! Stay where you are! SIT DOWN!" Reinstalling REDlauncher to the same directory is like having it show back up in the same office, with Windows immediately getting suspicous again. So, we reinstall the program to a different directory (NOT in the main waiting room,) giving it the freedom to skip the secretary and just come right to our office when called. Windows will still install the "AppData" to the same folder (the secretary leaving itself a note on its desk,) but it won't be so suspicious of the program launching at "unexpected" times.

And again, this is just a quick thing to try to rule out that possibility. It could still be something totally unrelated.

In general, when installing any sort of game or application that is not directly produced by Microsoft itself, it's best not to install under the Program Files or Program Files(x86) directories. Those are the directories that Windows is always staring at like a paranoid hawk.

How can I reinstall the launcher to another location? through the installer in the game files?

 

[SigilFey]

Yes, I followed the instructions.

How can I reinstall the launcher to another location? through the installer in the game files?

You don't. I'm an idiot.

It doesn't work like that. It will install directly to AppData, then leave an executable (or link to an existing executable) in the game's installation directory.

In this case, we can affect the same change by creating a new steam library on the root of different drive or migrating the entire Steam installation to be on the root of the present drive. What you want to see is, for example:
C:\Steam\steamapps\common\Cyberpunk 2077\...
or
E:\SteamLibrary\steamapps\common\Cyberpunk 2077\...

-not-
C:\Program Files(x86)\Steam\steamapps\common\Cyberpunk 2077\...

Creating a new library is really easy, but you need space on a separate SSD. Migrating the whole Steam installation is only slightly more difficult but may take a looooooooong time if you have a lot installed. (Also if migrating anything, be sure to verify the game after the move.)

After doing that, reinstall REDlauncher and launch whatever game through Steam. See if that affects anything.

If still no bananas, try launching REDlauncher manually and starting whatever game directly through the launcher. (<-- I am assuming you've already tried this? If not, try this first!)

 

[dionitezz]

You don't. I'm an idiot.

It doesn't work like that. It will install directly to AppData, then leave an executable (or link to an existing executable) in the game's installation directory.

In this case, we can affect the same change by creating a new steam library on the root of different drive or migrating the entire Steam installation to be on the root of the present drive. What you want to see is, for example:
C:\Steam\steamapps\common\Cyberpunk 2077\...
or
E:\SteamLibrary\steamapps\common\Cyberpunk 2077\...

-not-
C:\Program Files(x86)\Steam\steamapps\common\Cyberpunk 2077\...

Creating a new library is really easy, but you need space on a separate SSD. Migrating the whole Steam installation is only slightly more difficult but may take a looooooooong time if you have a lot installed. (Also if migrating anything, be sure to verify the game after the move.)

After doing that, reinstall REDlauncher and launch whatever game through Steam. See if that affects anything.

If still no bananas, try launching REDlauncher manually and starting whatever game directly through the launcher. (<-- I am assuming you've already tried this? If not, try this first!)

The path to the game looks like it should, steam is not located in any system folder.

I tried to open the launcher manually, but unfortunately, nothing happens. Nothing at all, it just won't open, and I haven't noticed any processes in the task manager either.

A clean install didn't help, I can also log in to my account in the launcher, but in the game itself they notify me that I haven't logged in to my account.I don't even know what to do anymore.

 

[SigilFey]

The path to the game looks like it should, steam is not located in any system folder.

I tried to open the launcher manually, but unfortunately, nothing happens. Nothing at all, it just won't open, and I haven't noticed any processes in the task manager either.

A clean install didn't help, I can also log in to my account in the launcher, but in the game itself they notify me that I haven't logged in to my account.I don't even know what to do anymore.

1.) When's the last time you logged into GOG? That might be worth a shot. If not, create a GOG account.

2.) When you say the installation is "not located in any system folder," where is it installed? Is it already on a root directory?

3.) Are you using any form of aggressive antivirus: McAfee, Norton, Comodo, etc.?

4.) Do you also play on a console, or have you ever?

 

[devivre]

Also did you really set your default browser in Windows as was mentioned in the thread LeKill3rFou mentioned? It should be set to the same browser you normally use.

 

[dionitezz]

1.) When's the last time you logged into GOG? That might be worth a shot. If not, create a GOG account.

2.) When you say the installation is "not located in any system folder," where is it installed? Is it already on a root directory?

3.) Are you using any form of aggressive antivirus: McAfee, Norton, Comodo, etc.?

4.) Do you also play on a console, or have you ever?

1. I have an account in gog.com I visited it a long time ago. However, what does it have to do with it if I bought the game on steam?
2.Yes, the steam folder is installed in the root directory.
3. I do not use antiviruses, only the built-in Windows defender.
4. I've never played on a console.

Post automatically merged: Mar 4, 2026

Also did you really set your default browser in Windows as was mentioned in the thread LeKill3rFou mentioned? It should be set to the same browser you normally use.

Yes

 

[SigilFey]

1. I have an account in gog.com I visited it a long time ago. However, what does it have to do with it if I bought the game on steam?
2.Yes, the steam folder is installed in the root directory.
3. I do not use antiviruses, only the built-in Windows defender.
4. I've never played on a console.

Post automatically merged: Mar 4, 2026

Yes

Well, that's already about as solid as it gets.

What are your system specs?

You said it used to work before -- when was that?

 

[dionitezz]

Well, that's already about as solid as it gets.

What are your system specs?

You said it used to work before -- when was that?

i9 14900k, 3080ti, 32 GB DDR5 6000 Mhz.
Unfortunately, I don't remember exactly when it started, but I think the problem appeared at the end of January.