Unable to Play PS5 Version using PS4 Disc

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Hi I'm unable to play the PS5 version having already downloaded the PS5 Upgrade File using the PS4 Disc.

I conducted the following steps:
1. Insterted the PS4 Disc into my PS5
2. Downloaded the PS5 Version
3. Attempted to play the PS5 version
4. Get the same error message: "TO PLAY THIS GAME INSERT THE DISC FOR THE PS4 VERSION OF THIS GAME. AFTER INSERTING THE DISC WILL BE RETURNED TO THE HOMESCREEN"
5. Tried inserting / turning off and on again but it only ever just returns me to the home screen.



Is the only way to wait 10hrs for the PS4 version to copy across?? There must be another way/fix. All fixes I've read say to delete the PS4 version which I've tried but it still doesn't let me play the PS5 version.

thanks in advance!
 

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Very strange :
Two sections on the support website
If it's not already done, you can send a ticket to the support for help (Contact Us button).
Not aware about playstation, but you can play the PS4 version ?
 
Have you checked to make sure you don't have the digital only console?

















I am SO sorry, I just had to!
 
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