As a gamer with 38 years of user end experience here are my pearls of wisdom......
If you make a point of shooting people down with, " It will be released when it is ready ", when they ask the release date, you should try to release the game "When it is ready". I was happy wait as long as it took, so long as what you released was pristine and with minimal bugs.
Ok so you had a derpy release and roll out, lost a lot of hopefuls and potentials. No big deal, no big sin...... I have seen many many games nose dive after a bad launch and roll out. It doesn't have to be like that though. Best thing you can do is hold your hands up, own your mistakes and then put them right.
Best approach in my opinion is fix your bugs, mistakes and things working not as intended. That is priority 1.
Reward the players that stick with you through this journey, with in game items to help customise their characters.
1st major DLC should be free to people whom already own the game and did not get refunded.
I have always been a fan of the cyberpunk universe since I was a kid and felt that one of the main features that appealed to me was customisation. Going forward, I would like to see customisations of weapons, vehicles, homes and clothing. It would be nice to be able to loot/buy stickers/badges and apply them to pretty much everything. Paint would be a nice touch changing colours of stuff you get. Stripping down weapons/cars to put better parts in etc.
So I think you can redeem yourself if the content coming is a huge and polished pleasure to play.
I for one will be sticking with you for the journey, so I hope you push this game in the right direction now.
Devs - Keep up the good work!!
Managers - get your heads out of your butts and start thinking realistically, don't try to BS your way out, the gaming world is rapidly changing and if you don't move with the times you will be swept away! We are aware of the legal situations you are facing, but stay focused and believe in what you are doing. Your community will understand and work with you, so long as you are honest and open. Most importantly, listen to your staff and your community. They are the future of the game and your actions will ultimately define the outcome. The gaming industry is a dog eat dog world but Sales in the sector are up by 74% thanks to the current affair with Covid-19. If you are gonna do something amazing, now is the time, but do it right or don't do it at all!
You can still turn this around, stay focused and committed!
Regards
LD