"We ask the entrepreneur to explain the problems with the game and the actions taken by him. We will check how the manufacturer is working on introducing corrections or solving difficulties that prevent the game from being played on different consoles, but also how it intends to act in relation to people who have complained and are dissatisfied with the purchase due to the inability to play the game on their equipment despite the manufacturer's previous assurances."
The former, everything advertised was under "Work in progress" or ideas of what they could implement, the notorious 48min demo from '18 was a vertical slice which to a normal person would look as something that will be included ingame but in reality its more of a concept and ideas for investors to throw more money into a pool, baiting in laymans terms. thus they are probably protected in that regard

ie. loads of read between the lines, birocracy etc. protecting them about that.