What CDPR is not doing, compared to other large name releases, is declaring what their sprint release schedule is like, and putting a line in the sand about what gets fixed or added.
The lawsuits aside, the total gap between customer experience on last Gen consoles threw their release schedule completely off. It's quite clear from the extremely fuzzy time window after 1.2 that they can't even project roughly where they will deliver DLCs (you can extrapolate all you want, but unless there is a time-date even quarter - committed against those DLCs, it could be anywhere between now and Christmas 2021).
What needs to happen is more transparency around what happens after break-fix on Last Gen - more detail, more time commitment, more understanding if they're running a sprint that will take weeks or months. MS/Asobo did this really well, after arguably a rough start that rivaled the CP2077 launch, by holding Dev Q&As monthly, and showing a list of a) items and functionality they are fixing, and roughly when, and b) listening to Voice of the Customer input by allowing a vote to happen on which customer features need to be addressed first.
Between those things, they gained and restored a lot of customer trust and confidence back from what could have been the worst revival of a flagging Flight Sim genre. And they're dealing with an even less mature BlackShark AI + Bing Maps Cloud based delivery of real world scenery that EVERYONE can and does critique daily (people can just look out the window and compare it to what they see on their screens for the rendition of where they live or fly daily). REDEngine and the CP2077 world are entirely a CDPR creation and fully within their control.
The lawsuits aside, the total gap between customer experience on last Gen consoles threw their release schedule completely off. It's quite clear from the extremely fuzzy time window after 1.2 that they can't even project roughly where they will deliver DLCs (you can extrapolate all you want, but unless there is a time-date even quarter - committed against those DLCs, it could be anywhere between now and Christmas 2021).
What needs to happen is more transparency around what happens after break-fix on Last Gen - more detail, more time commitment, more understanding if they're running a sprint that will take weeks or months. MS/Asobo did this really well, after arguably a rough start that rivaled the CP2077 launch, by holding Dev Q&As monthly, and showing a list of a) items and functionality they are fixing, and roughly when, and b) listening to Voice of the Customer input by allowing a vote to happen on which customer features need to be addressed first.
Between those things, they gained and restored a lot of customer trust and confidence back from what could have been the worst revival of a flagging Flight Sim genre. And they're dealing with an even less mature BlackShark AI + Bing Maps Cloud based delivery of real world scenery that EVERYONE can and does critique daily (people can just look out the window and compare it to what they see on their screens for the rendition of where they live or fly daily). REDEngine and the CP2077 world are entirely a CDPR creation and fully within their control.
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