There are really only two possible issues that i know of. First, the DVD is scratched in some way. Second, it doesn't like your computer, or third, when you reformat your computer you didn't get a critical file.1) Not much you can do about that one. We'll assume it isn't that one.2) If you have another computer, try installing it on that one and then moving it to the other computer. This will not let you run the game, but it should come up with the message about inserting the DVD. If this is so, then there is a tricky way to fix it, but it *is* possible. I had the same problem with NWN.3) Did you ever install Daemon Tools on this computer? If you did not, then this cannot be the problem, but if you did, there is a relatively simple way to fix the error.