That's my takeaway too.
The graphics are stunning, the OST/soundtrack is great, the VAs are great, the story is really good so far. It's really great and impressive from a technical and artistic POV (ignoring bugs). But...
... it feels hollow. Its like there is a foundation but the details are missing, the nuance. A lot of mechanics that should be standard are not in there. A lot of elements that should be a no-brainer for an RPG when it comes to customizability, ineraction with the world, chaning your style, seeing your style regularily in mirrors or glass or whatever, transmog vs. gear stats, basic stealth elements, retrievable (throwing)knifes, even some of the keybinds and mechanics that have been standard in the industry for years are just handled weirdly. And yea, a lot of waste-of-space. Restaurants and shops are cool, but only if I can actually interact with them, immerse myself. I don't need to buy a coffee if I don't even get an animation for it. Might as well buy 20 of them. But a real RPG lets you walk up, but the cofee, sit down and drink it there. These little things go a long way. I don't like to say it, but even though it's not an RPG, Deus Ex (the original) was a better RPG for it's time than this in many areas.
I feel like I just bought the Players Handbook for DnD 5e, but a portion of the content is missing, and there are no modules out for it yet. A lot of potential and setup, the construct is there, but there is no substance (aside from the story itself).