You Know My Name - soldier / elevator bug

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Hi

I need a Fixer with some advice with a situation in Cyberpunk 2077: Phantom Liberty, on a Win10 PC; and I don’t know the proper place to ask this question. So if I’m not in the right Forum location please re-direct me

After asking the “Steam community” I was advised to file a Ticket with Steam, as no one had heard of this issue before. Steam help support re-directed me to CD Project Red Techn Support about a week ago

Until they get back to me I remain stuck

I am hoping someone here has seen this issue and might know a work-around

I cannot Crouch, Jump, Climb or Run

I’m also stuck in the Stylish Suit and cannot un-equip it or change clothing

I can walk away but the game will not let the mission end or move forward in the mission

I’ve already tried all the known and generally identified issues/ fixes

I am a little over 500 hours invested in my 1st play through

Up to this point I had not experienced any issues

I am presently at the end of You Know My Name with only Chippin’ In and Nocturne Op55n1 left to do; everything else possible is done

I’m at Level 60/ SC 50, and everything I have is upgraded & maxed out to the best of my ability; … so I don’t want to just give up and walk away

No Mods, just the straight game, 1st play-through

I am presently at the end of You Know My Name

Everything has gone fine with the game/ mission up until the elevator reaches the Lobby at the Black Sapphire

Once I reach the Lobby the Barghest soldier will NOT escort Reed and me through the lobby to the exit and out of the Black Sapphire

Reed is also stuck (frozen) at the soldier’s side in the Lobby by the elevator

The soldier waiting near the elevator door will only interact if provoked to turn hostile

Reed is stuck (frozen) at the soldier’s side in the Lobby by the elevator

The soldier waiting near the elevator door will not interact but will turn hostile if provoked

I have re-played the mission; I’ve reloaded and re-played many saves from within the mission; from different points within the mission; gone places drove around, Fast-traveled, Logged out, Quit, slept, Cleared Steam Cash, etc, etc …

I’ve tried using the relevant Manual, Auto and Quick saves

I have checked and reset my Key binding

I will try resetting the Graphics settings

I have a Johnny Relationship score of 75% and was hoping to unlock the secret ending

From what I’ve read, the Nocturne Op55N1 mission can be quite challenging, pivotal to the game, and can have significant consequences for the overall story’s ending, so it doesn’t seem likely to finish without the ability to Crouch, Jump, Climb or Run

Doing a clean reinstall or starting all over again from scratch is a absolute last resort

I’ve back up all save and game files to a new folder location

Here again is the immediate problem:

  • I cannot finish (leave) the mission that I’m currently in (locked into).
  • I cannot Run, Crouch, Jump or Climb
  • I currently have 508.7 hours invested in this, my 1st play-through, issue free
  • I am only (the two final missions) away from finishing
  • I understand these final missions can be quite challenging; are pivotal to the game, and can have significant consequences for the overall story’s ending
So I don’t want to just give up and walk away.
 
Hi

I need a Fixer with some advice with a situation in Cyberpunk 2077: Phantom Liberty, on a Win10 PC; and I don’t know the proper place to ask this question. So if I’m not in the right Forum location please re-direct me

After asking the “Steam community” I was advised to file a Ticket with Steam, as no one had heard of this issue before. Steam help support re-directed me to CD Project Red Techn Support about a week ago

Until they get back to me I remain stuck

I am hoping someone here has seen this issue and might know a work-around

I cannot Crouch, Jump, Climb or Run

I’m also stuck in the Stylish Suit and cannot un-equip it or change clothing

I can walk away but the game will not let the mission end or move forward in the mission

I’ve already tried all the known and generally identified issues/ fixes

I am a little over 500 hours invested in my 1st play through

Up to this point I had not experienced any issues

I am presently at the end of You Know My Name with only Chippin’ In and Nocturne Op55n1 left to do; everything else possible is done

I’m at Level 60/ SC 50, and everything I have is upgraded & maxed out to the best of my ability; … so I don’t want to just give up and walk away

No Mods, just the straight game, 1st play-through

I am presently at the end of You Know My Name

Everything has gone fine with the game/ mission up until the elevator reaches the Lobby at the Black Sapphire

Once I reach the Lobby the Barghest soldier will NOT escort Reed and me through the lobby to the exit and out of the Black Sapphire

Reed is also stuck (frozen) at the soldier’s side in the Lobby by the elevator

The soldier waiting near the elevator door will only interact if provoked to turn hostile

Reed is stuck (frozen) at the soldier’s side in the Lobby by the elevator

The soldier waiting near the elevator door will not interact but will turn hostile if provoked

I have re-played the mission; I’ve reloaded and re-played many saves from within the mission; from different points within the mission; gone places drove around, Fast-traveled, Logged out, Quit, slept, Cleared Steam Cash, etc, etc …

I’ve tried using the relevant Manual, Auto and Quick saves

I have checked and reset my Key binding

I will try resetting the Graphics settings

I have a Johnny Relationship score of 75% and was hoping to unlock the secret ending

From what I’ve read, the Nocturne Op55N1 mission can be quite challenging, pivotal to the game, and can have significant consequences for the overall story’s ending, so it doesn’t seem likely to finish without the ability to Crouch, Jump, Climb or Run

Doing a clean reinstall or starting all over again from scratch is a absolute last resort

I’ve back up all save and game files to a new folder location

Here again is the immediate problem:

  • I cannot finish (leave) the mission that I’m currently in (locked into).
  • I cannot Run, Crouch, Jump or Climb
  • I currently have 508.7 hours invested in this, my 1st play-through, issue free
  • I am only (the two final missions) away from finishing
  • I understand these final missions can be quite challenging; are pivotal to the game, and can have significant consequences for the overall story’s ending
So I don’t want to just give up and walk away.
Hi,
It's not a common issue, that's for sure :(
I have to ask, it's quite important.
So you don't use mods, but you never used mods? Even once or even you removed/uninstalled them since?
(It's important because mod data can remain in save files, so an issue caused by a mod can still occure even after uninstalling/removing all mods)

If you never used any mod and if you didn't, you should directly contact the support ("contact us" button).

The issue only occure after this quest?
You can play "normally" if you avoid starting this quest?
 
Post teleported!

_______________


As to the issue, everything that @LeKill3rFou said.

Also, if encountering a weird issue like this, the best bet is always to reload to a point before that quest appeared in the log, then start the whole thing over again. You could simply reload back to a point before the characters instanced in the elevator, but it's normally worth it to just redo the whole quest to prevent whatever the issue may have been.

Since you've said you've done that already, I'm just ensuring you didn't go back to the beginning of the mission -- you went back to a point before you received the mission, correct?

If the answer to the modding consideration raised by @LeKill3rFou and my question is "Yes" -- congratulations! You've probably found an extremely obscure bug. Erm...you win! You can send this into CDPR Support along with a saved game exhibiting the issue.
 
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