To get a clear picture, does it happen every time or only occasionally?
Also, did you try the solution below?
Do you have everything updated to the latest version? Both, Game and X1? Few X1 updates didn't trigger automatically earlier, stayed kinda "hidden" and caused some problems.
I would wait and see if it happens again. Maybe you can find a pattern and then notify tech support. In the end, it's up to you. You can always contact support.