This is unlikely to apply to gamers here, but Microsoft have marked Cyberpunk 2077 Ultimate Edition as being supported on Xbox One. I gifted a copy to a friend who I thought had an Series S but in fact only had a One S. Speaking to Microsoft, they said it should be compatible as it's marked in the Xbox Store as such i.e. shows as compatible with Xbox One and Xbox Series S/X. This is blatantly not true. So buyer beware - they won't refund!
So Update. After two attempts to get a refund from Microsoft, they have refused both times, saying the code was redeemed, even though they can see the account it was redeemed against only has an Xbox One. The Microsoft Store is still showing the game 'Works with' Xbox One although they have put a disclaimer on the store entry now saying it only works with Xbox Series S/X.
How they can deny a refund in this situation beggers belief and smells of mis-selling. Unfortunately there is no real recourse except going through the courts, but for £40, it's just not worth it. Very shoddy practice from Microsoft.
How they can deny a refund in this situation beggers belief and smells of mis-selling. Unfortunately there is no real recourse except going through the courts, but for £40, it's just not worth it. Very shoddy practice from Microsoft.
In the french, xbox store despite of the game title :
The description clearly still claim that you can run the game on Xbox One... (readable on > Xbox One and Series S/X)
Not sure how such a mistake is still online and how they justify to refuse a refund... knowing they know exactly what type of console is linked to an xbox account...
The description clearly still claim that you can run the game on Xbox One... (readable on > Xbox One and Series S/X)
Not sure how such a mistake is still online and how they justify to refuse a refund... knowing they know exactly what type of console is linked to an xbox account...
I was close to blame MS… but after taking a look at PSN store it’s the same… PS5 in the headline but just below a PS4 badge…In the french, xbox store despite of the game title :
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The description clearly still claim that you can run the game on Xbox One... (readable on > Xbox One and Series S/X)
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Not sure how such a mistake is still online and how they justify to refuse a refund... knowing they know exactly what type of console is linked to an xbox account...
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Not sure who to blame (I doubt CDPR is able to "edit" the game description on stores^^), but I don't see any reason for MS to refuse a refund if the account who bought the game is linked to an XB1
They have only recently (since middle of December) added the description to the site - possibly from people who have bought the game for themselves. The 'Playable on' section still shows Xbox One though...
Not sure who to blame (I doubt CDPR is able to "edit" the game description on stores^^), but I don't see any reason for MS to refuse a refund if the account who bought the game is linked to an XB1
When I bought the game, the UK Store didn't even have the description (
Cyberpunk 2077: Ultimate Edition (Xbox Series X|S)
It just showed 'Cyberpunk 2077: Ultimate Edition
and didn't have the top line of the description in the store:
Description
Cyberpunk 2077: Ultimate Edition is only playable on Xbox Series X|S as it contains content not available on Xbox One.This has been recently added after I gifted the game.
The UK Store still shows as 'Playable on: Xbox One, Xbox Series S|X).
Very shoddy practice from Microsoft...
For me it seems to make a difference how to search for the game. On PC PSN store shows PS4 and PS5 when checking Ultimate Edition (only PS5 mentioned in title, though), but when searching it with
Edit: Mobile app actually says that the game is playable on PS5 only, but you have to read the small print. And even the small print sounds bit confusing.
PC screenshot and small print from mobile app.
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Yeah I remember when you posted the first time. MS edited the title afterward.
The worst is to refuse to refund* the game knowing the obvious mistake on the description and because they easily have access to all kind of data about the xbox account (console/playing time/...).
I don't get it
(*even if the "refund" is "only" in form of points to buy another game...)