Urgent Help Needed

[RRossiter1026]

hey guys new to the game and forum after installing the game and getting ready to play....after i done the character customization and began the 1st mission where u take a shot and then proceed to set my broken nose the entire screen is black i cant see who im talkin to or anyone else in the bar i walked up the stairs and talked to kirk using the mini map and even went outside and no change just a black screen... my question is what can i do to resolve this any help would be appreciated thanks

 

[Tarille]

Have you tried checking for updates to your graphics card drivers?

 

[RRossiter1026]

no but i am doin that now whether it works or not ill post a reply

 

[LeKill3rFou]

In case, you also can try to clean install your drivers :

NVIDIA
I. Download the latest drivers using the following link: https://www.nvidia.com/Download/index.aspx?lang=en-us
II. Download Display Driver Uninstaller and run it to remove previous versions of drivers.
III. Clean install drivers that you've downloaded in step 1.
AMD
I. Uninstall your graphics drivers using the AMD Cleanup Utility software.
II. Download and clean install the latest drivers from here: https://www.amd.com/en/support

 

[SigilFey]

If the graphics drivers are not the issue, can you provide more info on your system specs?

Also, did you purchase the game on GOG, Steam, Epic, etc.?

Are you using any mods?

 

[Skipper_1O1]

Maybe try to use borderless/windowed mode. I had a similar issue but with a different game and this solved my issue temporarily.