I bought Cyberpunk 2077 PS4 Disc and easily upgraded this for PS5 version in 2022.
Today, after more than 540 hours of gameplay, it simply became “Trial Version”. Previously it only happens if I run the game without the disc. But now, even though the PS4 disc is inserted into PS5, the game runs as a trial and the timer is running out, so it kicks me out and offers me to buy the full version.
Today I contacted PSN support twice and tried everything they suggested. Unsuccessfully...
- Restore console factory settings
- Clean cache
- Rebuild database
- Disable and Enable Offline Console Game Sharing
- Restore licenses
- Reinstal the game
They checked my PSN account for any errors, but apparently everything is fine.
The Disc CUSA code matches with my PSN account region. CUSA: 16597 / 16596 (North and South America) and my account is Brazillian.
Later in a second contact, other PSN support agent tried even to delete the license from my PSN account so I could to “buy” it again. But it didn't work either.
After all they told me that they can't do anything else and that I should contact CD Projekt Red support. So here I'm...
Is anyone else having this issue?
Today, after more than 540 hours of gameplay, it simply became “Trial Version”. Previously it only happens if I run the game without the disc. But now, even though the PS4 disc is inserted into PS5, the game runs as a trial and the timer is running out, so it kicks me out and offers me to buy the full version.
Today I contacted PSN support twice and tried everything they suggested. Unsuccessfully...
- Restore console factory settings
- Clean cache
- Rebuild database
- Disable and Enable Offline Console Game Sharing
- Restore licenses
- Reinstal the game
They checked my PSN account for any errors, but apparently everything is fine.
The Disc CUSA code matches with my PSN account region. CUSA: 16597 / 16596 (North and South America) and my account is Brazillian.
Later in a second contact, other PSN support agent tried even to delete the license from my PSN account so I could to “buy” it again. But it didn't work either.
After all they told me that they can't do anything else and that I should contact CD Projekt Red support. So here I'm...
Is anyone else having this issue?