PS5 and Steam Cross Play

[WinkingSkull]

Hello, I have the complete edition of The Witcher 3 on PS5 and I have a version of the Witchr 3 on PC where I own every DLC but the base game soundtrack, blood and wine soundtrack, and hearts of stone soundtrack.

I started a file on my PC with steam and account set up for cross play. I was able to pull the save on my PS5 but I can't pull the PS5 save to my PC.

What is causing this? Surely it can't be because I didn't buy $30 worth of music....

Also, where the heck is the "Contact Us" for customer support? I spent about 15 minutes looking and couldn't find it.

Thank you.

 

[devivre]

Here's some information regarding crossplay from the official support website:

How to use cross progression — The Witcher 3: Wild Hunt | Technical Support — CD PROJEKT RED

Welcome to CD PROJEKT RED Technical Support! Here you will find help regarding our games and services, as well as answers to frequently asked questions.

support.cdprojektred.com

I am unable to load my save from cross-progression — The Witcher 3: Wild Hunt | Technical Support — CD PROJEKT RED

Welcome to CD PROJEKT RED Technical Support! Here you will find help regarding our games and services, as well as answers to frequently asked questions.

support.cdprojektred.com

Other than that, support can be reached with this form for example:

Technical Support — CD PROJEKT RED

Welcome to CD PROJEKT RED Technical Support! Here you will find help regarding our games and services, as well as answers to frequently asked questions.

support.cdprojektred.com

 

[JasonYang]

I have PS5 version of Witcher 3. I played on PS5 and today I bought a steam version (complete version).
I saved the latest progress on PS5, and lauched the steam version. (I connected my account on PS5 and steam version) I can see the save file with a cloud icon (with a downward arrow on it). But when I click on the save file, , I can see the loading icon rotate, but finally nothing happened after a few seconds.
In short, my PS5 save can be seen on steam version, but cannot be loaed on steam version. please help, thanks!

 

[JasonYang]

same issue here, and I cannot submit the ticket on https://support.cdprojektred.com/en/witcher-3/playstation/sp-technical/issue/655/contact-to-support
nothing happened after clicking SUBMIT.
So i have to created a post here.

 

[devivre]

Did you try disabling the adblocker? If you are using vpn disabling it might also help to submit a ticket...