Just bought - fresh installed game crash

[khoaas87]

Hi guys,

My game is crashed even though the game is fresh installed for the first time on my laptop.

Here is my laptop's spec:
i7 9750H
GTX 1660 Ti 6GB
16 GB RAM

Please send help,
Thank you!

Spoiler: Crash Report

Version=1
EventType=REDEngineErrorReport
EventTime=0
ReportIdentifier=ffffffff-ffffffff-00000001-00000000
Sig[0].Name=StackHash
Sig[0].Value=0x0000000000000000
Sig[1].Name=ErrorReason
Sig[1].Value=Assert
Sig[2].Name=InternalVersion
Sig[2].Value=3.0.4984974 P4CL: 6525662 Stream: //R6.Root/R6.Release
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.22621.2.0.0.768.1
LoadedModule[0]=Cyberpunk2077.exe
LoadedModule[1]=ntdll.dll
LoadedModule[2]=KERNEL32.DLL
LoadedModule[3]=KERNELBASE.dll
LoadedModule[4]=USER32.dll
LoadedModule[5]=win32u.dll
LoadedModule[6]=GDI32.dll
LoadedModule[7]=gdi32full.dll
LoadedModule[8]=msvcp_win.dll
LoadedModule[9]=ucrtbase.dll
LoadedModule[10]=ADVAPI32.dll
LoadedModule[11]=msvcrt.dll
LoadedModule[12]=sechost.dll
LoadedModule[13]=RPCRT4.dll
LoadedModule[14]=SHELL32.dll
LoadedModule[15]=ole32.dll
LoadedModule[16]=combase.dll
LoadedModule[17]=SETUPAPI.dll
LoadedModule[18]=WS2_32.dll
LoadedModule[19]=OLEAUT32.dll
LoadedModule[20]=redlexer_native.dll
LoadedModule[21]=libcurl.dll
LoadedModule[22]=WLDAP32.dll
LoadedModule[23]=CRYPT32.dll
LoadedModule[24]=sl.interposer.dll
LoadedModule[25]=Normaliz.dll
LoadedModule[26]=dbghelp.dll
LoadedModule[27]=PhysX3CharacterKinematic_x64.dll
LoadedModule[28]=PhysX3Common_x64.dll
LoadedModule[29]=HID.DLL
LoadedModule[30]=WINMM.dll
LoadedModule[31]=PhysX3Cooking_x64.dll
LoadedModule[32]=XINPUT9_1_0.dll
LoadedModule[33]=PxFoundation_x64.dll
LoadedModule[34]=libxess.dll
LoadedModule[35]=SHLWAPI.dll
LoadedModule[36]=bink2w64.dll
LoadedModule[37]=PhysX3_x64.dll
LoadedModule[38]=VERSION.dll
LoadedModule[39]=POWRPROF.dll
LoadedModule[40]=icuuc.dll
LoadedModule[41]=oo2ext_7_win64.dll
LoadedModule[42]=VCRUNTIME140.dll
LoadedModule[43]=MSVCP140.dll
LoadedModule[44]=dxgi.dll
LoadedModule[45]=CFGMGR32.dll
LoadedModule[46]=VCRUNTIME140_1.dll
LoadedModule[47]=amd_ags_x64.dll
LoadedModule[48]=dbgcore.DLL
LoadedModule[49]=icuin.dll
LoadedModule[50]=REDGalaxy64.dll
LoadedModule[51]=bcrypt.dll
LoadedModule[52]=WININET.dll
LoadedModule[53]=IPHLPAPI.DLL
LoadedModule[54]=MSWSOCK.dll
LoadedModule[55]=icudt.dll
LoadedModule[56]=IMM32.DLL
LoadedModule[57]=UMPDC.dll
LoadedModule[58]=gameoverlayrenderer64.dll
LoadedModule[59]=PSAPI.DLL
LoadedModule[60]=CRYPTBASE.DLL
LoadedModule[61]=bcryptPrimitives.dll
LoadedModule[62]=kernel.appcore.dll
LoadedModule[63]=windows.storage.dll
LoadedModule[64]=wintypes.dll
LoadedModule[65]=SHCORE.dll
LoadedModule[66]=napinsp.dll
LoadedModule[67]=pnrpnsp.dll
LoadedModule[68]=DNSAPI.dll
LoadedModule[69]=NSI.dll
LoadedModule[70]=winrnr.dll
LoadedModule[71]=wshbth.dll
LoadedModule[72]=nlansp_c.dll
LoadedModule[73]=fwpuclnt.dll
LoadedModule[74]=rasadhlp.dll
LoadedModule[75]=secur32.dll
LoadedModule[76]=SSPICLI.DLL
LoadedModule[77]=clbcatq.dll
LoadedModule[78]=wbemprox.dll
LoadedModule[79]=wbemcomn.dll
LoadedModule[80]=wbemsvc.dll
LoadedModule[81]=fastprox.dll
LoadedModule[82]=amsi.dll
LoadedModule[83]=USERENV.dll
LoadedModule[84]=profapi.dll
LoadedModule[85]=MpOav.dll
LoadedModule[86]=GameServicesSteam.dll
LoadedModule[87]=steam_api64.dll
LoadedModule[88]=netprofm.dll
LoadedModule[89]=npmproxy.dll
LoadedModule[90]=steamclient64.dll
LoadedModule[91]=imagehlp.dll
LoadedModule[92]=vstdlib_s64.dll
LoadedModule[93]=tier0_s64.dll
LoadedModule[94]=dxcore.dll
LoadedModule[95]=directxdatabasehelper.dll
LoadedModule[96]=uxtheme.dll
LoadedModule[97]=CChromaEditorLibrary64.dll
LoadedModule[98]=mfc140u.dll
LoadedModule[99]=WINTRUST.dll
LoadedModule[100]=Comctl32.dll
LoadedModule[101]=MSASN1.dll
LoadedModule[102]=CRYPTSP.dll
LoadedModule[103]=rsaenh.dll
LoadedModule[104]=gpapi.dll
LoadedModule[105]=cryptnet.dll
LoadedModule[106]=WINNSI.DLL
LoadedModule[107]=drvstore.dll
LoadedModule[108]=devobj.dll
LoadedModule[109]=wldp.dll
LoadedModule[110]=nvapi64.dll
LoadedModule[111]=sl.common.dll
LoadedModule[112]=d3d12.dll
LoadedModule[113]=nvngx.dll
LoadedModule[114]=sl.reflex.dll
LoadedModule[115]=GFSDK_Aftermath_Lib.x64.dll
LoadedModule[116]=nvwgf2umx.dll
LoadedModule[117]=D3D12Core.dll
LoadedModule[118]=igc64.dll
LoadedModule[119]=nvldumdx.dll
LoadedModule[120]=D3DSCache.dll
LoadedModule[121]=twinapi.appcore.dll
LoadedModule[122]=MMDevApi.dll
LoadedModule[123]=dinput8.dll
LoadedModule[124]=inputhost.dll
LoadedModule[125]=CoreMessaging.dll
LoadedModule[126]=AUDIOSES.DLL
LoadedModule[127]=Windows.UI.dll
LoadedModule[128]=resourcepolicyclient.dll
LoadedModule[129]=XInput1_4.dll
LoadedModule[130]=Wtsapi32.dll
LoadedModule[131]=MSCTF.dll
LoadedModule[132]=textinputframework.dll
LoadedModule[133]=CoreUIComponents.dll
LoadedModule[134]=DiscordHook64.dll
LoadedModule[135]=ntmarta.dll
LoadedModule[136]=D3DCompiler_47.dll
LoadedModule[137]=d3d11.dll
LoadedModule[138]=igd10iumd64.dll
LoadedModule[139]=ncrypt.dll
LoadedModule[140]=apphelp.dll
LoadedModule[141]=NTASN1.dll
LoadedModule[142]=igdgmm64.dll
LoadedModule[143]=nvcbl64.dll
LoadedModule[144]=nvfatbinaryLoader.dll
LoadedModule[145]=dcomp.dll
LoadedModule[146]=dwmapi.dll
LoadedModule[147]=WINSTA.dll
LoadedModule[148]=dxilconv.dll
LoadedModule[149]=nvrtum64.dll
LoadedModule[150]=nvptxJitCompiler.dll
LoadedModule[151]=d3d11on12.dll
AppName=Cyberpunk2077.exe

Spoiler: Stack Trace

Error reason: Assert
Expression: res == NVAPI_OK && prebuildInfo.ResultDataMaxSizeInBytes > 0
Message: NvAPI_D3D12_GetRaytracingAccelerationStructurePrebuildInfoEx failed, NvAPI_Status: -3. [PrebuildInfo: MaxSize: 0, ScratchDataSize: 0, UpdateScratchData: 0][Inputs: Type: 0; Flags: 4; NumDescs: 128; InstanceDescs: 0; DescLayout: 653]
File: E:\R6.Release\dev\src\common\gpuApi\src\dx12\gpuApiDX12AccelerationStructure.cpp(525)

 

[LeKill3rFou]

First, if you didn't, verify the game files :

Verify integrity of game files — Cyberpunk 2077 | Technical Support — CD PROJEKT RED

Welcome to CD PROJEKT RED Technical Support! Here you will find help regarding our games and services, as well as answers to frequently asked questions.

support.cdprojektred.com

You could try to perform a clean installation of your drivers in case :

NVIDIA
I. Download the latest drivers using the following link: https://www.nvidia.com/Download/index.aspx?lang=en-us
II. Download Display Driver Uninstaller and run it to remove previous versions of drivers.
III. Clean install drivers that you've downloaded in step 1.

Also check if everything is fine with Microsoft Redistributables :

Install / Reinstall your Microsoft Redistributables. Lots of crashes are caused by missing or corrupt Visual C++ and Visual Studio installations. There's now an All-in-One pack you can grab.

 

[khoaas87]

First, if you didn't, verify the game files :

Verify integrity of game files — Cyberpunk 2077 | Technical Support — CD PROJEKT RED

Welcome to CD PROJEKT RED Technical Support! Here you will find help regarding our games and services, as well as answers to frequently asked questions.

support.cdprojektred.com

You could try to perform a clean installation of your drivers in case :

Also check if everything is fine with Microsoft Redistributables :

Yes I have tried everything I could but remained the same

 

[Bartinga2077]

Yes I have tried everything I could but remained the same

- Was there an interruption of the internet during downloading?
- Did you play a game during downloading?
- Did you restart your laptop before you started downloading?
- Did you download the game on the Windows storage?
- Is the storage that you downloaded the game on blue?
- Have you bought the game from the Windows store?

I'm asking all this because it really should not be that the game crashes from a clean slate.

 

[khoaas87]

- Was there an interruption of the internet during downloading?
- Did you play a game during downloading?
- Did you restart your laptop before you started downloading?
- Did you download the game on the Windows storage?
- Is the storage that you downloaded the game on blue?
- Have you bought the game from the Windows store?

I'm asking all this because it really should not be that the game crashes from a clean slate.

I bought the game from Steam, I verified every files and nothing goes wrong. I installed it in a SSD currently in good shape with other games

 

[northwold]

Are you running the latest graphics drivers on your system? If not, worth a try.

Failing that, send a message to CDPR via the support section of this website, because this is just a player forum, not a technical support forum.

 

[khoaas87]

Are you running the latest graphics drivers on your system? If not, worth a try.

Failing that, send a message to CDPR via the support section of this website, because this is just a player forum, not a technical support forum.

I have manually updated GPU drivers but it didnt work out. Thank you for your suggestion!

 

[Bartinga2077]

I bought the game from Steam, I verified every files and nothing goes wrong. I installed it in a SSD currently in good shape with other games

Hm, well, I would suggest that you;

- delete the game's folder and its save folder,
- uninstall the game's remnants on Steam,
- clear Steam's download cache,
- restart your laptop and reinstall the game again.

If it crashes again, check the file in the attch of the bug-report.