The talk is basically:
-Why are they ignoring us, customers who paid money for their game?
-They aren't ignoring. Barely 3 weeks passed since the release, they updated us on when the patches will arrive. Plus holidays affect things as well. We have to wait.
-But they're evil because they lied to us! I didn't pay for being patient!
-What does this have to do with anything? Their hands are full, they have plenty of stuff to fix and improve, they have to deal with the whole mess and figure out what to do next. What else do you expect them to do?
-They must suffer. But first they should answer my ticket and fix the bloody game already! Where are the updates? Why are they silent? I paid money, they can't ignore me!
-...
<rinse and repeat>
Do keep in mind that the time between Christmas and New Year is not necessarily one big holiday. A lot of people have to work from probably 26th to the day of 31st. This year 26 and 27 was weekend, so probably 28th. Then January 1 off, probably weekend off too for grunts, and then back to regular schedule on 4th. That adds up to just three workdays lost. Obviously there's some vacation time to make up for all the crunch, one presumes, but how (or even if) they're doing that is anyone's guess.
And also keep in mind that executives don't really get to take time off the same way grunts do. An executive who insists on only working 9-5 on business days is not going to last long, particularly not when there's an extinction event level of crisis happening. If CDPR don't get a handle on this fiasco, the baggage could end them, so the idea that they're just all home on holidays is, I reckon, perhaps a little bit naive.
My point is, if they do not know how they're going to handle this disaster yet then it would boggle the mind. They have a strategy, they have plans, and the question now is whether those plans go far enough, fast enough. They're down to about 120k concurrent players on Steam, from a peak of above 800k. That's more than 80% of players moved on. Getting those players back isn't going to happen just because they offer free items or some shit like that.
And it would be nice to know, for those of us who are still hanging on, whether management has learned something from their self-made catastrophe or if they're planning to stick around in cloud cuckoo land. Obviously the lawsuit is a problem, but CDPR do not have the luxury of time to just sit around until that thing is resolved. By then the game and the franchise will be completely dead. And the egg currently smeared all over the face of CDPR as a whole will have solidified. Their rep will be practically impossible to restore.