[Bug] Did not receive premium legendary

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Gifted a starter pack to my friend and he only received the 10 basic kegs, no premium legendary to choose from.

The keg icon still shows 1, but when clicked it just directs to the shop with no goodies to open.

Contacted support but no replies for over a week, should I do an apple store refund?

Screenshot from him with the 1 keg:
1611994323263.png
 
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