As agile as it is to respond to Voice of the Customer on things like the loot randomization, CDPR might want to take a page from Microsoft's Playbook and start doing Dev Q&As. As risky as that might be with the Legal Teams fending off lawsuits, you'd get a lot more user goodwill and have the opportunity to build a rolling list of features/fixes that could a) be voted on (yeah, lots of controversy can be had over this, but the mob rule wins usually anyway right?) and b) people can see the progress being made on general improvement with those trackers. Trust me, this place looked like the MSFS forums post launch, then Dev and Mod Teams turned it around in about 30 days. Learn from your peers folks.
That's 30-45 minutes out of your time once a month. And have Management do the talking, so they're empowered to make decisions on the spot if necessary. It's the MS Program Manager for FS, the head of Asobo Studios and the Producer of MSFS. That's it. Big names, empowered, good slides showing progress and why they're working on certain things (as voted in the forums). Trust me, there was a LOT of flak post-launch of FS, but MS managed to turn it around splendidly.
That's 30-45 minutes out of your time once a month. And have Management do the talking, so they're empowered to make decisions on the spot if necessary. It's the MS Program Manager for FS, the head of Asobo Studios and the Producer of MSFS. That's it. Big names, empowered, good slides showing progress and why they're working on certain things (as voted in the forums). Trust me, there was a LOT of flak post-launch of FS, but MS managed to turn it around splendidly.