Well, the CEO and the company leadership have been excusing themselves because the game has been delayed multiple times, even taking responsability for crunching. And those two things didn't seem to hinder the selling numbers to much.
The same goes to PS4 and Xbox One release disaster, but that one doesn't sticked so well in the community, because the game was unplayable when released (and might be unplayable until today, IDK).
When your product is not as good as announced, assuming blame are always better than pretending that the problem doesn't exist when it's impossible to hide it - thinking about it in a business perspective.
That's why the "corpos" are doing it, because it's the best thing they can do to look reasonable to the consumer, while keeping the "We made a mistake, released the game without hearing the developers, but we're on gamer's side, we'll make it right this time".
Now imagine that they stated the truth to the consumer: "We want to release the game to get the huge sales boost of christmas, it doesn't matter the state of it, because, as we have a good relation with the community, we think we'll be given a second chance, fix what need fixing. We can talk to them, they'll understand, and we can win these people back".
The "win these people back" manouver was used when they delayed the game to december 10th.
Source:
https://www.cdprojekt.com/en/wp-content/uploads-en/2020/10/trancript_en.pdf (Page 6 - Answer to Q8 - final part)
But this time it's not the "Pre-orders will be canceled, but we can win these people back". This time is more "We messed up the release, didn't delivered what was expected, we'll assume the blame, fix the game, and win these people back and sell our game to more people".
It was a calculated risk. They knew the game had issues, so they calculated that the "PR strenght X Refund policies" would be profitable after all, and released the game as we saw.