I can't cut a break for CDPR on the grounds of 'never having made this type of game before'. They had 8 years. Saints Row 1 through 4 was developed over about 9 years total... 4 games, at least two of which can be considered massive polished AAA titles in the free-roaming GTA-style genre. That's plenty of time to develop all the talent and systems they need to make a great game.... which they did. Cyberpunk 2077 is a great game if you're playing on a PC with the hardware to handle it.
Cyberpunk 2077 is a victim of mismanagement. The obvious one is it never should have released on last-gen consoles in the state that it did...which is a clearly unplayable state. Their marketing and interviews promised, teased, and insinuated many features the game just doesn't deliver on. That created a lot of hype for a game, setting players up for disappointment. Management should have either reigned in the marketing or made the team was setup to deliver on it. Instead they just let the hype train run out of control, ensuring massive preorders and day 1 sales, but also a major, and well deserved, backlash. That letdown would have probably been manageable with some promises to catch up on features if they hadn't completely botched the launch on last-gen consoles, which has essentially destroyed the trust the community had in them.
The trust issue with what happened on last-gen consoles is a big problem. There is no way any sort of QA team would have called that playable. They hid the issue from reviewers, probably banking on being able to fix the problems before launch, but that didn't happen. They could have delayed the release on last-gen consoles (which may have required delaying it for all consoles) or warned people about the issues, but they didn't. It's a series of choices that just screams of corp greed. It's going to take a lot to dig out of that hole, and the trust issue they've created threatens the income stream they need to even do that digging. DLC plans have to be delayed. They need to keep a big team on the project to get in fixes and add missing features. That team has to be payed. They've already lost sales they might have made on Sony's side over the holidays. Stock value is down by a billion dollars. Refunds are starting to hit hard. I hope they have enough cash laying around to keep their dev team paid or we'll probably be looking at a CDPR buyout in the future.
It's all so sad, because most everyone agrees we have the bones of a great game here. If only it had a brain!